Job Summary Are you passionate about helping customers and providing exceptional service? Join our team as a Customer Support Representative at Amazon, one of the leading companies in the industry. This is a full-time position based in Rochester, NY, offering competitive hourly pay starting at $17 per hour. As a full-time employee, you will work 40 hours per week and enjoy a comprehensive benefits package, including health and dental insurance, paid training, and paid vacations. Job Description As a Customer Support Representative, you will be the first point of contact for our customers, providing them with timely and accurate information regarding their inquiries and resolving issues with a high degree of professionalism. You will handle a variety of customer interactions through various channels, including phone, email, and live chat. Requirements – High school diploma or equivalent – Excellent communication skills, both written and verbal – Strong problem-solving abilities and attention to detail – Ability to work in a fast-paced environment – Basic computer skills and proficiency with MS Office Responsibilities – Respond to customer inquiries and provide accurate information – Resolve customer issues efficiently and with a positive attitude – Document and update customer records based on interactions – Assist with order processing, returns, and exchanges – Collaborate with other departments to resolve complex issues – Adhere to company policies and procedures to ensure customer satisfaction Benefits – Health and dental insurance – Paid training programs – Paid vacations and holidays – 401(k) plan with company match – Employee discounts on Amazon products Educational Qualifications – High school diploma or GED required – Associate’s or Bachelor’s degree in a related field is a plus Experience – Previous experience in customer service or a related field is preferred but not required – Experience with CRM software is a plus Company Overview Amazon is a global leader in e-commerce and technology, known for its customer-centric approach and innovative solutions. With a commitment to excellence and a focus on continuous improvement, Amazon offers a dynamic and supportive work environment where employees can thrive and grow. Join our team today and be a part of a company that values its employees and customers alike. Apply Job!