About the position The Customer Support Specialist at Teleperformance USA is responsible for providing exceptional customer service by addressing inquiries, issues, and concerns from customers. This role emphasizes innovative problem-solving and effective communication, ensuring that customer needs are met promptly and efficiently. The position is based on-site in North Lauderdale, Florida, and offers opportunities for personal and professional growth within a supportive and inclusive work environment. Responsibilities Handle and carefully respond to all customer inquiries , Provide excellent customer service through active listening , Work with confidential customer information and treat it sensitively , Aim to resolve issues on the first call by being proactive , Appropriately communicate with customers Requirements Proficient in Spanish and English , 6 months customer service experience minimum , Over 18 years of age , Ability to type 25 wpm , High School Graduate or GED , Comfort with desktop computer system , Proven oral & written communication skills , Logical problem-solving skills , Availability to work various shifts , Ability to use Windows operating systems , Organization and work prioritization skills Nice-to-haves Benefits Paid Training , Competitive Wages , Full Benefits (Medical, Dental, Vision, 401k and more) , Paid Time Off , Employee wellness and engagement programs Apply Job!