Job title: Customer Support Specialist in Cedar Falls, IA at Rustman Agency Company: Rustman Agency Job description : Customer Support Specialist Full-Time | Remote Flexibility About the Role We are seeking a dependable and customer-focused Customer Support Specialist to join our team full-time. In this role, you’ll be the go-to resource for customers seeking assistance, helping resolve issues, answer questions, and ensure an exceptional support experience. If you enjoy problem-solving, communication, and making people feel valued, this role is for you. What You’ll Do Respond to customer inquiries via phone, email, and chat with professionalism and care Troubleshoot and resolve product or service issues promptly Educate customers on product features, account information, and company policies Log all interactions accurately in support systems or CRM tools Collaborate with internal teams to address recurring issues or process improvements Follow up with customers to ensure satisfaction and build lasting relationships Stay informed on product updates and support best practices What We Provide Comprehensive training and onboarding Remote flexibility and a supportive, team-oriented culture Modern tools to manage support tasks efficiently Growth opportunities in client services, operations, or customer success Recognition and performance incentives for top contributors Compensation Salary Range: $80,000 – $120,000 per year (base + bonuses based on performance) Employment Type: Full-time Incentives: Customer satisfaction bonuses, team-based rewards, advancement opportunities What We’re Looking For Excellent verbal and written communication skills Patient, empathetic, and attentive to customer needs Organized and comfortable navigating multiple systems at once Problem-solving mindset with a proactive approach to challenges Experience in customer service, technical support, or call center environments is a plus Willingness to obtain a Life and Health insurance license (if relevant—we’ll help you get there) If you're passionate about supporting others and ready to grow your career in a collaborative environment, we’d love to hear from you. Apply today to become a Customer Support Specialist and make every customer interaction count. Expected salary : $80000 - 120000 per year Location : Cedar Falls, IA Apply for the job now! Apply for this job