DevOps Engineer (MS Azure)

Job Title: DevOps Engineer (MS Azure) Type of Employment: Permanent, Full-Time Target Start Date: May 2026 Location: This is a remote role based in Bulgaria. Please note that you must already live in Bulgaria and have the legal right to work here, as we’re unable to offer visa sponsorship. THE WORLD’S MOST CONNECTED ​POST-PURCHASE AND RETURNS NETWORK  ZigZag Global We are an award‑winning eCommerce returns and post‑purchase specialist, founded in 2015 by our CEO, Al Gerrie. With over 250 team members across the UK, Bulgaria, France, Portugal, Germany and Spain, we’re building the world’s most connected post-purchase and returns network — reducing complexity, driving sustainability, and reshaping how retailers engage customers after the sale. Today, more than 1100 companies use our SaaS platform across 170 countries. Our leading enterprise retail and logistics clients include The Very Group, New Look, Boden, Selfridges, Sports Direct, The Hut Group, Swarovski, L’Occitane, PhotoBox, Carrefour, Land’s End and DHL. Discover more about what we do: https://www.zigzag.global/about-us We were the experts in returns. Now we are the experts in the whole post-purchase experience! Our Values At ZigZag, we embody a set of values that lies at the core of our workplace culture. Our dedication to the Start-up Spirit, Human Heart and Grown-up Mindset defines our collaborative spirit and shapes our collective success.   If you are passionate about making a positive impact, caring for both colleagues and clients, and embracing a collaborative mindset, we invite you to apply.  Position Overview & Responsibilities A DevOps Engineer joining our small, remotely distributed DevOps Team will be expected to contribute effectively towards delivering DevOps projects and ad-hoc items on a timely basis, as well as to contribute to team discussions and problem-solving efforts. The DevOps Engineer is expected work collaboratively, with guidance from senior team members, and also independently where practicable. Effective communication is essential, as is an aptitude to learn new and progress existing DevOps skills. The DevOps Team The DevOps Team is part of, and works closely with, the wider ZigZag Platform Team to design, implement, maintain and support ZigZag’s Infrastructure and application architecture as it relates to our SaaS products.  DevOps facilitates the continuous improvement and stability of our solutions to meet the ever-changing needs of our customers, and empowers our development teams by provisioning scalable, reliable infrastructure and efficient, effective deployment processes. Our Tech Stack: - Cloud Platforms: AWS, Azure, GCP - Databases: SQL Server, MongoDB, CosmosDB, MySQL - APIs & Integrations: RESTful APIs, GraphQL APIs, SOAP APIs, Postman, Swagger - Scripting & Automation: Python, Bash, PowerShell - CI/CD pipelines: Azure DevOps, TeamCity, Octopus Deploy, Jenkins, ArgoCD Key Responsibilities: 1.Infrastructure Management: - Maintain and support scalable and secure infrastructure solutions on Microsoft Azure, on a hybrid environment (Windows/Linux) using Kubernetes, Docker, MongoDB, SQL Server, and similar technologies whilst embodying our startup spirit of innovation and adaptability. - Manage Azure resources with a grow-up mindset, prioritizing scalability, reliability and cost-efficiency. - Monitor system performance, raising awareness to issues and opportunities to optimize performance. 2. Continuous Integration and Deployment: - Provision and operate CI/CD pipelines on Azure DevOps, ArgoCD and/or similar technologies with a startup spirit of agility and iteration, to facilitate swift software delivery to users. - Identify opportunities to optimize release cycles and improve deployment efficiency. - Ensure the human heart of our team members is nurtured by fostering a culture of collaboration, learning, and empowerment through streamlined deployment processes. 3. Configuration Management: - Configuration management using tools such as Terragrunt, Terraform, Ansible and ARM. - Manage infrastructure as code, promoting consistency and reliability across environments to support our expanding operations. - Foster a human-centric approach by prioritizing ease of use and accessibility in configuration management processes, empowering team members to contribute effectively. 4. Monitoring and Logging: - Monitor ZigZag’s SaaS Platform using cutting-edge tools to track system health and performance. - Respond to logging and alerting systems, to ensure proactive detection and resolution of issues to maintain high availability and reliability. 5. Security and Compliance: - Follow security best practices with resilience and adaptability, protecting infrastructure and data in accordance with industry standards. - Contribute to regular security assessments with a grow-up mindset. - Foster a human-centric approach to security by adopting a culture of awareness and accountability, which empowers team members to prioritize security in their daily activities. 6. Collaboration and Knowledge Sharing: - Collaborate with cross-functional teams to align infrastructure and deployment processes with business objectives. - Learn and demonstrate best practices, guided by experienced teammates within a culture of learning and continuous improvement. - Prioritize the human heart of our team members by promoting inclusivity and empathy in collaboration and knowledge-sharing activities, ensuring every voice is heard and valued. What you’ll need to be successful - Bachelor's degree in Computer Science, Engineering, or a related field. - Experience in a Software Development, Application Support, QA, DevOps or infrastructure engineering role. - Experience of cloud services and architecture. - Experience with containerization technologies such as Docker and Kubernetes. - Some understanding of networking, security, and compliance principles. - Aptitude for problem-solving and troubleshooting. - Strong communication and collaboration skills, with the ability to work effectively in a team environment. - Entrepreneurial Spirit: Exhibit a "Start-up Spirit" by showing agility, adaptability, and a willingness to take on new challenges with a positive and proactive attitude.    - Passion for Continuous Improvement: Embody a commitment to continuous improvement, actively seeking opportunities to learn and grow both personally and professionally. - We before Me Collaboration: Prioritize collective success over individual achievements, demonstrating a "We before Me" attitude in collaborative projects and team goals. - Tenacious Problem-Solving: Exhibit tenacity in addressing challenges, embodying the value of "Be Tenacious" by persistently seeking solutions and overcoming obstacles. - Adaptability to Roll with Zig days and Zag days: Embrace flexibility and adaptability, recognizing that workdays may present unexpected shifts and challenges. What benefits you’ll receive - 20 days’ annual leave plus public holidays, with additional holiday entitlement awarded for each completed year of service (up to a maximum of six extra days). Plus, to celebrate you, enjoy an extra day off on your birthday. - Collaborative working environment - Paid volunteer day per year to support a cause you care about - Remote or hybrid work options – remote working with possibility to work from our Varna office - Healthcare insurance with dental service included - Food vouchers ( €102.26 month per person) - Option for a Multisport card at a discounted price - Option for a Parking card at a discounted price for our office in Varna - Learning and Development (L&D) budget and allocated time to utilise it - Summer working hours - Mental Health Support - Employee referral bonus scheme - Office Equipment Budget   If you are interested, please send your CV in English. We are proud to be an equal opportunity employer and embrace diversity, equity, and inclusion in all that we do. We welcome applicants of all backgrounds and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability. Everyone is valued and encouraged to bring their full selves to work. We believe in hiring people, not just skills. If this role excites you and inspires you to bring your best every day, we’d love for you to apply.