At arenaflex, we're committed to delivering exceptional customer experiences through our innovative bookkeeping software solutions. As a pivotal member of our customer support team, you'll play a vital role in helping our clients navigate the complexities of accounting software processes, ledger entry, navigation, and troubleshooting needs. If you're passionate about providing top-notch customer service, possess a strong understanding of bookkeeping and accounting practices, and are proficient in QuickBooks Online or comparable accounting software, we want to hear from you!
**About arenaflex**
arenaflex is a leading provider of bookkeeping software solutions, dedicated to empowering businesses to achieve their financial goals. Our cutting-edge technology and expert support team enable clients to streamline their accounting processes, reduce errors, and increase productivity. As a remote customer support specialist, you'll be part of a dynamic team that's passionate about delivering exceptional customer experiences.
**Responsibilities**
As an Experienced Bookkeeping Software Customer Support Specialist, you'll be responsible for:
* Providing expert-level support to clients via phone, addressing their questions and concerns related to accounting software processes, ledger entry, navigation, and troubleshooting needs
* Utilizing your knowledge of bookkeeping and accounting practices to resolve complex issues and provide confident resolution
* Demonstrating a strong ownership of customer issues, taking control of the situation, and providing timely and effective solutions
* Collaborating with internal teams to ensure seamless support and resolution of customer concerns
* Staying up-to-date with the latest features and updates of QuickBooks Online and comparable accounting software
* Participating in ongoing training and professional development to enhance your skills and knowledge
**Why Join arenaflex?**
* **Flexibility**: Work from the comfort of your own home, creating a schedule that suits your needs and lifestyle
* **Autonomy**: Enjoy the freedom to manage your own time, prioritize tasks, and work independently
* **Variety**: Expand your skillset by working with diverse clients across various industries, gaining valuable experience and insights
* **Supportive Environment**: Our team is dedicated to providing a supportive and collaborative environment, empowering you to deliver exceptional customer service
* **Opportunities for Growth**: Develop your skills and expertise, with opportunities for career advancement and professional development
**Earnings Potential**
* Earn up to $20.40 per hour
* Contractors are guaranteed a minimum of 45 minutes for each hour if available for the full 60 minutes
**Schedule**
* Flexible schedule opportunities – create your own schedule!
* Schedule available hours between 8 am and 8 pm CST, Monday – Friday
**Skills and Competencies**
* Proficiency in QuickBooks Online or comparable accounting software
* Bookkeeping/accounting expertise, including AR, AP, journal entries, reconciliation, etc.
* Customer service experience and demonstrated ability to deliver high-quality customer service over the phone in a virtual or "brick and mortar" call center environment
* Strong ownership of customer issues, taking control of the situation and providing confident resolution
* Tech-savvy and avid computer user
* Communicate with a friendly tone and professional demeanor
**Work Environment Requirements**
* Quiet, uninterrupted space
* Organized desk area
**Technology Requirements**
* Personal computer (no tablet)
* Broadband internet connection, at least 10 Mbps download speed
* Wired internet connection (no wi-fi or mobile internet)
* Windows 10 or Windows 11 operating system
* Valid antivirus software installed, running, and up-to-date
* Wired USB headset with microphone
* No VPN; computers may not connect to internet services through a private VPN during arenaflex working time
**Important Information**
* For this program, you must live and work from the United States, except CA, NY, PA, WA. We are currently unable to work with contractors residing in California, New York, Pennsylvania, or Washington.
* Contractors must also successfully pass a criminal background check.
* The relationship between you and arenaflex is a contractual relationship. You will remain an independent contractor for the duration of this program assignment.
* arenaflex will not be responsible for withholding taxes on your earnings while contracted with arenaflex.
**Language Requirement**
* English
**Apply Now!**
If you're passionate about delivering exceptional customer experiences and possess the skills and expertise required for this role, we encourage you to apply. Join our dynamic team at arenaflex and take the first step towards a rewarding and challenging career in bookkeeping software customer support.