**Join arenaflex, a pioneering next-generation behavioral healthcare company, in transforming the lives of millions through innovative care experiences driven by technology and human connection.**
**About arenaflex**
arenaflex is a cutting-edge behavioral healthcare company that uses advanced technology to identify and connect people with the resources they need to live the lives they deserve. We are disrupting the current healthcare delivery model and are committed to transforming the lives of millions. Our team is comprised of passionate, dedicated, and enthusiastic individuals who listen well, learn from their mistakes, and generously pull together to help each other out.
**About the Role**
We are seeking an experienced Care Advocate Customer Experience to join our team on a part-time, remote basis. As a Care Advocate, you will be the first point of contact for individuals seeking help and support. You will be responsible for proactively reaching out to individuals via phone to offer help and support according to program requirements. You will work closely with a collaborative team of people who want to change the world and be a key contributor to improving the lives of millions of people by connecting them with the support they need to thrive.
**Responsibilities**
* Proactively reach out to individuals via phone to offer help and support according to program requirements
* Work closely with a collaborative team of people who want to change the world
* Be a key contributor to improving the lives of millions of people by connecting them with the support they need to thrive
* Utilize various tech tools to enhance your work and impact
* Facilitate and navigate tough or emotional conversations
* Build relationships and trust through conversations
* Demonstrate a thorough understanding of the world's largest employee benefit ecosystems
* Meet key performance indicators (KPIs) and metrics-driven goals
**Requirements**
* At least 1-year of outbound customer experience in a call center, claims, benefits, fundraising, or healthcare scheduling practices
* Passionate about mental health and emotional wellbeing, behavioral health, community outreach, resources, healthcare, or active volunteerism
* Demonstrated excellence in providing outstanding customer service over the phone and via email
* Motivated to help others and aligned to our organizational mission and vision
* Excellent interpersonal skills (communication and listening), especially over the phone, and a willingness to receive feedback
* Focused and determined, optimistic and creative
* College graduate or have an Associate's degree in a customer-related field
* Ability to work Monday - Friday, 2:45pm - 6:45pm CST
* Reside in AR, AZ, CO, DE, FL, GA, IL, KY, MA, MD, MN, NC, NE, NH, NJ, NV, OH, OR, SC, TN, TX, VA, WA, or WI
**Preferred Qualifications**
* Tenacious: persist and bring creative solutions to tough challenges
* Adept at learning to use various tech tools, seeing them as a way to make your work easier, and enhance your impact
* Accountable and collaborative: work independently, proactively take ownership of key tasks, and keep in regular communication with your team
* Growth-oriented: thrive on constructive feedback, which you view as an opportunity to polish skills
* Open-minded, non-judgmental, compassionate, flexible, and have good humor
**What We Offer**
* The opportunity to be a part of a team of some of the smartest, most enthusiastic, and dedicated people you'll ever meet
* An innovative care experience, driven by technology but focused on human connection
* Full-time employee position, not a contractor
* Generous benefits package, including medical, dental, STD, LTD, and life insurance, PTO/sick leave/holiday pay, and 401K
* Opportunity to work remotely and have a flexible schedule
**Work Environment and Company Culture**
arenaflex is committed to creating a work environment that is inclusive, diverse, and supportive. We believe in the importance of work-life balance and offer flexible scheduling options to ensure that our employees can meet their personal and professional needs. Our company culture is built on the principles of collaboration, innovation, and customer-centricity.
**Compensation and Perks**
arenaflex offers a competitive salary and a comprehensive benefits package, including medical, dental, STD, LTD, and life insurance, PTO/sick leave/holiday pay, and 401K. We also offer flexible scheduling options and the opportunity to work remotely.
**How to Apply**
If you are passionate about improving lives and believe in the greater good, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience. We look forward to hearing from you!
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at arenaflex are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.
**California Residents**
California residents have rights under the California Privacy Rights Act (CPRA). Click here to learn more about how your personal information may be collected, used, or disclosed.
**Remote Work Requirements**
Remote employees must comply with our Remote Work and Private Workspace Policy. Specifically, the following key requirements:
* Must have a wired internet connection and appropriate network quality and internet speed to perform the job remotely
* A separate room with a door (or private space if you live alone)
* Use of company-authorized laptop
* Use of company-provided headset, mouse, and keyboard
**Apply Now**
Seize this opportunity to make a significant impact. Apply now and take the first step towards a rewarding new role.