Are you a customer-focused individual with a passion for delivering exceptional service? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join arenaflex, a leading provider of innovative insurance solutions, as an Experienced Claims Customer Service Representative. In this role, you will be the face of arenaflex, providing top-notch support to our customers and helping them navigate the complexities of insurance claims.
**About arenaflex**
arenaflex is a dynamic and rapidly growing company that has been recognized as a top place to work. We pride ourselves on our commitment to excellence, innovation, and customer satisfaction. Our team is passionate about delivering exceptional service and creating a positive experience for our customers. We believe that our employees are our greatest strength, and we empower them to lead, drive change, and give back to their communities.
**Job Summary**
As an Experienced Claims Customer Service Representative, you will be responsible for providing exceptional service to our customers, answering their questions, and resolving their concerns in a timely and professional manner. You will be the primary point of contact for customers, handling phone and email inquiries, and providing information and explanations on our insurance products and services. Your goal will be to build trust and loyalty with our customers, ensuring that they feel valued and supported throughout their journey with arenaflex.
**Key Responsibilities**
* Analyze information in our claims system to advise customers of the appropriate benefit amounts and provide clear explanations of our insurance products and services.
* Request and distribute internal information to aid the Claims Adjudication Department in resolving customer claims.
* Answer phone and email inquiries, providing information and explanations on our insurance products and services, and resolving customer concerns in a timely and professional manner.
* Manage work-flow, process, and complete all requests and documents according to established procedures.
* Be a team member, working effectively in a friendly team environment, and being interactive and communicative with management and co-workers in a visible manner.
* Participate in training, team meetings, and meetings with management, using camera technology to ensure seamless communication.
* Other job duties as assigned.
**Key to Success**
* Minimum High School graduate or GED required.
* Strong organizational and customer service skills, with the ability to problem-solve and multitask, and be detail-oriented with a high level of accuracy in data entry skills.
* The ability to maintain confidentiality of sensitive information.
* Excellent written and verbal communication skills, with the ability to communicate effectively with contract holders, agents, dealers, internal staff/upper management, and customers.
* Proficient working on a PC, with a working knowledge of MS Office, and the ability to learn new programs quickly.
* Type at least 35 wpm, and document information while discussing the claim over the phone.
* Automotive Service Department experience preferred, but not required.
**Compensation and Benefits**
* Competitive hourly rate of $20.50/hour.
* Additional bonus and incentive opportunities.
* Paid training and upward mobility – we invest in your growth.
* 401(k) with company match after 90-days of employment.
* Medical, Dental, and Vision Insurance.
* Voluntary Life Insurance.
* Internet Stipend.
* Casual dress code.
**Career Growth Opportunities and Learning Benefits**
* arenaflex is committed to the growth and development of our employees. We offer a range of training programs, workshops, and online courses to help you develop your skills and advance your career.
* Our company culture is built on the principles of innovation, collaboration, and continuous learning. We encourage our employees to take ownership of their learning and development, and provide the resources and support they need to succeed.
**Work Environment and Company Culture**
* arenaflex is a remote-friendly company, offering flexible work arrangements that allow you to work from the comfort of your own home.
* Our company culture is built on the principles of innovation, collaboration, and continuous learning. We encourage our employees to take ownership of their learning and development, and provide the resources and support they need to succeed.
* We are a diverse and inclusive company, celebrating our employees' differences and promoting a culture of respect, empathy, and understanding.
**Equal Employment Opportunity**
arenaflex is proud to be an equal-opportunity employer. We celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Our differences are what make us better together.
**Ready to Apply?**
If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application and look forward to welcoming you to the arenaflex team.