At arenaflex, we're revolutionizing the way businesses manage their finances with our cutting-edge financial operations platform. As a Customer Activation Manager, you'll play a pivotal role in delivering exceptional value to our customers and driving revenue growth for our business. If you're a seasoned professional with a passion for customer success, we want to hear from you.
**About arenaflex**
arenaflex is a financial operations platform designed to save businesses time and money. Our all-in-one solution combines corporate cards with expense management, bill payments, vendor management, accounting automation, and more. With over 30,000 companies relying on us, we've saved our customers $1B and 10M hours. Founded in 2019, we're the fastest-growing corporate card and bill payment platform in America, enabling over $35 billion in purchases each year.
Our investors include top-tier firms like Sequoia, Founders Fund, Thrive Capital, Khosla Ventures, Greylock, Stripe, Goldman Sachs, Coatue, and Redpoint. Our team comprises talented leaders from leading financial services and fintech companies, as well as technology giants like Meta, Uber, Netflix, Twitter, Dropbox, and Instacart. We've been recognized as one of Fast Company's Most Innovative Companies, LinkedIn's Top Companies, and TIME Magazine's 100.
**About the Role**
As a Customer Activation Manager at arenaflex, you'll be responsible for delivering exceptional value to our customers and driving revenue growth for our business. You'll work closely with our Account Executive and Account Management teams to implement Ramp's products for newly-closed customers. This is an exciting opportunity to join our early-stage team and help build and refine our Customer Activation organization.
**Key Responsibilities**
* Project manage thorough and complete implementation and onboarding of new Ramp Strategic Enterprise customers
* Execute successful launches of the Ramp platform across top-tier accounts in partnership with our Account Executive and Account Management teams
* Act as a strategic consultant and extension of your customers' team as you guide them through Ramp setup and best practices
* Work with customers to deeply understand their current workflow, pain points, and priorities, and showcase tailored solutions to solve for those
* Drive initial product utilization and revenue for Ramp by ensuring there are no unnecessary delays in the implementation process, and continuing to sell the customer on why implementing Ramp is a high-value initiative
* Become an expert in the full range of integration and configuration options for Ramp's suite of products
* Assist customers with change management, and help run custom trainings for their organizations
* Partner closely with the product team to ensure customer feedback is reviewed and prioritized. Help facilitate product workshops as necessary
* Balance priorities and multiple tasks supporting implementation, follow-up, and proactive outreach
**What You'll Need**
* Minimum 7-10+ years of experience in customer success, activation, implementations, or sales experience in a B2B organization
* Experience managing strategic enterprise customer relationships with numerous stakeholders
* Experience running complex implementation projects with multiple workstreams, leveraging exceptional project management and time management skills
* Excellent verbal and written communication skills, with the ability to conduct deep discovery to understand true needs, and manage customer expectations and potential concerns
* Proven track record of ability to work with technical counterparts in Product and Engineering to share feedback, troubleshoot, and ideate workarounds as needed
* Proven track record of exceeding quota and/or outperforming key target metrics
* Ability to anticipate customers' needs and position product solutions accordingly
* High adaptability and ability to thrive in a fast-paced environment
**Nice to Haves**
* Bachelor's degree from an accredited university
* Experience with Accounting Software (e.g. Netsuite, QuickBooks, Xero, Sage) and/or Accounting (CPA)
* Experience implementing nascent product to Enterprise
* Experience with financial services sales
* Experience at a high-growth startup
**Compensation and Benefits**
* For candidates located in NYC or SF, the pay range for this role is $128,000- $212,500. For candidates located in all other locations, the pay range for this role is $115,000- $191,500.
* Benefits (for U.S.-based full-time employees) include:
+ 100% medical, dental & vision insurance coverage for you
+ Partially covered for your dependents
+ One Medical annual membership
+ 401k (including employer match on contributions made while employed by arenaflex)
+ Flexible PTO
+ Fertility HRA (up to $5,000 per year)
+ WFH stipend to support your home office needs
+ Wellness stipend
+ Parental Leave
+ Relocation support to NYC or SF
+ Pet insurance
**Why Join arenaflex?**
* Be part of a fast-growing company that's revolutionizing the financial operations space
* Work with a talented team of professionals who are passionate about delivering exceptional customer experiences
* Enjoy a dynamic and fast-paced work environment that's perfect for those who thrive in a startup culture
* Take advantage of our comprehensive benefits package, including flexible PTO, fertility HRA, and parental leave
* Grow your career with a company that's committed to your professional development and success
**How to Apply**
If you're a seasoned professional with a passion for customer success, we want to hear from you. Apply now to join our team as a Customer Activation Manager and help us deliver exceptional value to our customers and drive revenue growth for our business.