At arenaflex, we're dedicated to providing exceptional customer experiences that exceed expectations. As a leading provider of innovative solutions, we're seeking a highly skilled and customer-focused Customer Assistance Representative Sr to join our team at the Detroit Metro Airport in Detroit, MI. If you're passionate about delivering top-notch service, have a knack for problem-solving, and thrive in a fast-paced environment, we want to hear from you!
**About arenaflex**
arenaflex is a dynamic and forward-thinking organization that's revolutionizing the way we approach customer service. With a commitment to excellence and a passion for innovation, we're constantly pushing the boundaries of what's possible. Our team is comprised of talented individuals who share a common goal: to provide unparalleled customer experiences that leave a lasting impression.
**Job Summary**
As a Customer Assistance Representative Sr at arenaflex, you'll play a critical role in delivering exceptional customer service to both internal and external customers. You'll be responsible for providing rental back-up, service customers, and delivering administrative support at our airport location. With a focus on building strong relationships and resolving customer issues, you'll be the face of arenaflex and a key ambassador for our brand.
**Responsibilities**
* Answer incoming calls (i.e., reservations, rate quotes, general questions, customer resolutions, for other branches, insurance companies, dealerships, and repair shops)
* Understand and communicate rental terms and conditions, vehicle features, and other services
* Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
* Meet and greet customers in a friendly and timely manner
* Sell optional protection products, upgrades, fuel options, and other additional equipment
* Perform various administrative and basic accounting functions (i.e., research and billing support tasks, accounts receivables, process customer billings)
* Perform miscellaneous and job-related duties as assigned
**Qualifications**
* Must be at least 18 years old
* Must have a high school diploma and G.E.D.
* Must have 6 months of prior customer service/retail/administrative support experience
* Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
* Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
**Schedule**
* Must be available to work the following schedule:
+ Sunday: 10A-6P
+ Monday: 10A-6P
+ Tuesday: 10A-6P
+ Wednesday: 10A-6P
+ Thursday: 10A-6P
**Benefits**
* Competitive hourly rate: $15 per hour
* Full benefits package, including:
+ Health insurance
+ Vision insurance
+ Dental insurance
+ 401K plan
+ Paid time-off
* Opportunity to work in a dynamic and fast-paced environment
* Career growth opportunities and learning benefits
* Collaborative and supportive team environment
**Why Join arenaflex?**
* Be part of a dynamic and forward-thinking organization that's revolutionizing the way we approach customer service
* Work in a collaborative and supportive team environment that's passionate about delivering exceptional customer experiences
* Enjoy a competitive hourly rate and comprehensive benefits package
* Take advantage of career growth opportunities and learning benefits to advance your career
* Be part of a team that's committed to excellence and innovation
**How to Apply**
If you're a motivated and customer-focused individual who's passionate about delivering exceptional service, we want to hear from you! Apply now to join our team at arenaflex as a Customer Assistance Representative Sr at the Detroit Metro Airport in Detroit, MI.
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