At arenaflex, we're dedicated to delivering exceptional customer experiences and driving business growth through innovative solutions. As a leading global consumer intelligence company, we're committed to empowering our employees to thrive in a dynamic and inclusive work environment. We're now seeking an experienced Customer Service Data Entry Specialist (Spanish Speaker) to join our team in Houston, Texas. This role offers a unique blend of customer-facing interactions, data entry expertise, and travel opportunities, making it an ideal fit for individuals who enjoy working with diverse populations and are passionate about delivering exceptional service.
**About arenaflex**
arenaflex is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. With a holistic retail read and the most comprehensive consumer insights, we empower businesses to make informed decisions and drive growth. Our commitment to diversity, equity, and inclusion is reflected in our workforce, measurement, and products, making us an attractive employer for candidates who share our mission.
**Job Summary**
As a Customer Service Data Entry Specialist (Spanish Speaker) at arenaflex, you'll play a critical role in recruiting households to participate in our Nielsen Consumer Panel. Your primary responsibilities will include:
* Recruiting and installing households to participate in the Nielsen Consumer Panel
* Maintaining an assigned number of households to achieve weekly transmissions and quality data
* Verifying the accuracy of information collected by households and delivering high-quality data
* Adhering to arenaflex's rules of data collection and delivering results to your manager
* Collaborating with various departments to ensure a quality sample that meets methodology requirements
**Key Responsibilities**
* Accountable for achieving in-person recruitment and installation goals by utilizing proven recruitment techniques
* Visit selected homes within a designated territory to recruit and install households
* Educate panelists on proper scanner usage and the importance of scanning all products
* Adhere to arenaflex methodology and follow policies and procedures
* Recruit statistically selected eligible homes within an area without an appointment
* Persuade and educate households while overcoming objectives, maximizing panel participation, and building rapport
* Persuade panelists to complete surveys via paper and/or online
* Effectively communicate incentive and reward potentials to panelists and address their questions
* Support other teams and collaborate with various departments to ensure a quality sample
**Drive to selected homes within a designated territory using the company-provided vehicle and supplied GPS**
**Collaborate with the National Consumer Panel (NCP) to ensure a quality sample that meets methodology requirements**
**Qualifications**
* Bilingual in Spanish and English
* Strong customer service and human relations skills
* Ability to follow directions
* Strong analytical skills
* Excellent teamwork skills
* Excellent organizational skills and ability to meet deadlines
* Ability to work various hours, including evenings, weekends, and holidays
* Strong computer skills
* High School Degree or GED
* Bachelor's Degree is a plus
* Willing and able to be outside in all weather conditions, going door-to-door to people's homes
* Ability to navigate stairs, elevators, walkways, and driveways (paved and unpaved) and a wide array of entrances into people's homes
* Willing and able to interact with people for several hours in their home, regardless of location or condition
**Additional Information**
* Comprehensive healthcare plan (medical, Rx, dental, and vision)
* Flexible spending accounts and Health Savings Account (including company contributions)
* Life and AD&D insurance
* 401(k) retirement plan including company matching contributions
* Disability insurance
* Tuition Reimbursement
* Discretionary paid time off program and 11 paid holidays
* Market-competitive salary with an anticipated base compensation range of $30,000.00 - $40,000.00
* Eligible for sales-based incentive or performance-based bonus
* Flexible working environment
* Volunteer time off
* LinkedIn Learning
* Employee-Assistance-Program (EAP)
**Why Join arenaflex?**
* Opportunity to work with a leading global consumer intelligence company
* Remote work option with 20-30% travel throughout the US
* Competitive salary and benefits package
* Comprehensive healthcare plan and flexible spending accounts
* Life and AD&D insurance, 401(k) retirement plan, and disability insurance
* Tuition Reimbursement and discretionary paid time off program
* Flexible working environment and volunteer time off
* LinkedIn Learning and Employee-Assistance-Program (EAP)
* Opportunity to work with a diverse and inclusive team
* Commitment to diversity, equity, and inclusion
* Equal Opportunity/Affirmative Action-Employer
**How to Apply**
If you're a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. We look forward to reviewing your application and discussing this opportunity further.
**Apply Now**