At arenaflex, we're on a mission to revolutionize the way businesses interact with their customers. As a leading global digital business services company, we're committed to delivering exceptional customer experiences that drive loyalty and growth. We're now seeking talented Customer Service Experts & Sales Representatives to join our team and help us achieve our vision.
**About arenaflex**
arenaflex is a global company with a presence in over 100 countries, serving some of the world's most iconic brands. Our team of over 500,000 passionate and inspired individuals speaks more than 300 languages, making us a force for good in supporting our communities, clients, and the environment. We're proud of our commitment to innovation, diversity, and inclusion, and we're always looking for talented individuals who share our values.
**Benefits of Working with arenaflex**
As an arenaflex team member, you'll enjoy a range of benefits that will make you feel valued, inspired, and supported. These include:
* Paid Training: We invest in your development and provide comprehensive training to help you succeed in your role.
* Competitive Wages: You'll receive a competitive salary that reflects your skills and experience.
* Full Benefits: Enjoy comprehensive benefits, including medical, dental, vision, 401k, and more.
* Paid Time Off: We believe in work-life balance, so you'll receive paid time off to recharge and pursue your passions.
* Employee Wellness and Engagement Programs: We're committed to your well-being and offer a range of programs to support your physical and mental health.
**Teleperformance and You**
As a Customer Service Expert & Sales Representative at arenaflex, you'll be the eyes and ears of our team, fielding customer inquiries and finding innovative ways to respond. You'll work in a collaborative and engaging environment, interacting with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you'll discover your potential can take you anywhere you want to go.
**Responsibilities**
As a Customer Service Expert & Sales Representative, your responsibilities will include:
* Connecting with customers via phone, email, chat, and social media to resolve their questions or concerns
* Calmly attempting to resolve and de-escalate any issues
* Escalating interactions when necessary and appropriate
* Responding to requests for assistance and/or possible processing payments
* Tracking all call-related information for auditing and reporting purposes
* Providing feedback on call issues
* Meeting sales objectives as defined
**Qualifications**
We're looking for fearless individuals who are inspired to deliver only the best in all that they do. To be successful in this role, you'll need:
* 6 months of customer service experience minimum
* Over 18 years of age
* Ability to type 25 wpm
* High School Graduate or GED
* Comfort with desktop computer systems
* Proven oral and written communication skills
* 6 months of Call Center experience, preferred
* Logical problem-solving skills
* Availability to work various shifts
* Ability to use Windows operating systems
* Organization and work prioritization skills
* 6 months of sales experience minimum
* Ability to work independently
* Ability to work in a constantly changing and fast-paced environment
* Ability to stay composed and objective
* Strong listening skills
* Superior negotiating skills
**Work from Home Requirements**
To work from home, you'll need:
* Internet Requirements:
* Minimum subscribed download rate equal to or exceeds 15.0 Mbps
* Minimum subscribed upload rate equal to or exceeds 5.0 Mbps
* ISP must have no packet loss and ping under 50ms
* Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN
* Proof of internet speed required
* Clean and quiet workspace
**Be Part of Our arenaflex Family**
At arenaflex, we're committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. We believe that when employees are happy and healthy, they're more productive, creative, and engaged. We're committed to providing a workplace that's conducive to happiness and a healthy work-life balance.
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity Employer, and we welcome applications from talented individuals from all backgrounds.
**Employment Type: FULL_TIME**
If you believe you have what it takes to join our team, submit your application without delay. We're keen to hear from talented candidates like you.