At arenaflex, we're passionate about delivering exceptional customer experiences that exceed expectations. As a leading national brand in the beverage delivery space, we're committed to providing top-notch service to our residential and commercial clients. We're seeking a highly skilled and motivated Customer Service Representative to join our team and help us achieve our goal of providing world-class customer service.
**About arenaflex**
arenaflex is a well-established company in the beverage delivery space, dedicated to providing a wide range of products and services to our customers. We're a dynamic and innovative organization that values customer satisfaction, teamwork, and continuous improvement. Our team is passionate about delivering exceptional experiences that exceed our customers' expectations.
**Job Summary**
As a Customer Service Representative at arenaflex, you'll be responsible for providing world-class customer service to our residential and commercial clients. You'll be the primary point of contact for customers, handling their inquiries, concerns, and issues in a courteous and professional manner. You'll also be responsible for achieving monthly sales and product education goals by making recommendations from our healthy hydration portfolio.
**Responsibilities**
* Respond to incoming calls from existing residential and commercial clients with a goal of providing world-class customer service and diagnosing customer needs and concerns
* Handle difficult customer calls in a courteous and professional manner
* Correctly enter information into our Customer Relationship Management (CRM) system according to the customer's needs and/or concerns
* Communicate company policies and provide creative approaches to resolve customer issues such as billing errors or service opportunities
* Display exceptional decision-making and problem-solving capabilities to take immediate action on all calls
* Achieve monthly sales/product education goals by making recommendations from our healthy hydration portfolio
* Use negotiation skills to provide alternative approaches to resolve customer issues and take immediate action to retain customers support channels
* Primarily phone-based support
**Qualifications**
* High school diploma, GED, or equivalent work experience
* Minimum of 1-year previous customer service and/or call center experience
* Previous experience with live chat and/or customer retention is a plus but not required
* Ability to thrive in a fast-paced environment
* Ability to display business maturity at all times and work efficiently without on-site supervision
**Technical Qualifications and Requirements**
* The employee must have a space in his or her place of residence suitable for the installation of a Home Agent workstation
* Work environment must be free from distractions, including any background noise that impacts the customer experience
* The work environment should be kept in a tidy condition and suitable for safekeeping of confidential and sensitive customer information
* Prior experience with setting up and troubleshooting remote workstation (i.e. computer, phone, modem, router, etc.) preferred
* Must have an internet connection with a minimum of 100 mbps download and 15 mbps upload speed from a reliable internet provider (Cable, DSL or Fiber Optic/FiOS providers only). You may not use satellite internet providers
* Your computer must be directly connected to router/modem via Ethernet cable as you cannot use a wireless (WIFI) connection
**Call Volume**
* Typically 40-50 calls per day
**What We Offer**
* Competitive compensation package
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance
* Comprehensive benefits package, including health, dental, and vision insurance
* Paid time off and holidays
* Access to cutting-edge technology and tools
* Flexible work arrangements, including remote work options
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you!
**Contact Information**
arenaflex
[arenaflex website URL]
[arenaflex email address]
[arenaflex phone number]
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.