At arenaflex, we're passionate about empowering our customers to travel smart and achieve more. As a Customer Service Representative II, you'll be the face of our company, communicating and responding to requests from current and new clients. If you're a customer service enthusiast with a knack for effortless communication and a passion for the travel industry, we want to hear from you!
**About arenaflex**
arenaflex is a market leader in travel management, operating in over 100 countries and serving some of the world's best-known and most innovative business and consumer brands. Our team of 10,000+ people work virtually, enjoying a 10-second commute and a dynamic, flexible work environment that fosters a good work-life balance. We're committed to sustainability and driving success for our customers, our business, and ourselves.
**Your Role**
As a Customer Service Representative II, you'll be responsible for:
* Professionally and quickly responding to inquiries and developing a positive working relationship with customers, operations, and vendors
* Researching, resolving, and responding to customer and log service issues within a specified time period
* Maintaining and actively communicating current knowledge of the state of various travel industries supported (air, car, hotel, etc.)
* Using industry and system knowledge to find the root cause of an issue, explore, and find alternatives to advise/educate the customer
**About You**
We're looking for someone with:
* Extensive knowledge within the corporate travel industry
* Proficiency in GDS Amadeus
* Experience with online support – online booking tools (navigation, technical troubleshooting), i.e., Concur
* Demonstrated problem-solving skills
* Excellent customer service skills
* Understanding of ARC rules and regulations
* A positive customer service attitude
* Availability to work hours of operation: 7am-7pm CT
**About Our Culture**
At arenaflex, we value our employees and strive to create a dynamic, inclusive, and authentic workplace. We're committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. We're dedicated to building a diverse, inclusive, and authentic workplace, and we encourage applications from candidates with diverse backgrounds and experiences.
**Your Benefits**
As a Customer Service Representative II at arenaflex, you'll enjoy:
* Flexible working hours and work-from-home or remote opportunities
* Opportunities to grow your skillset and career
* Generous vacation days so you can rest and recharge
* A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
* Travel industry professional perks and discounts
* An inclusive work environment where diversity is celebrated
**Compensation**
The salary range for candidates in applicable jurisdictions in the US for the position of Customer Service Representative II is between $47,000 and $57,000. The actual pay depends on your skills, qualifications, experience, and geographical location.
**Ready to Join the Journey?**
If you're excited about a role that challenges the status quo and empowers customers to travel smart and achieve more, apply now! We're dedicated to building a diverse, inclusive, and authentic workplace, and we encourage applications from candidates with diverse backgrounds and experiences.
**How to Apply**
To apply for the Customer Service Representative II position, please visit our website and submit your application. We're looking forward to hearing from you!
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively.
**Contact Us**
For accommodation requests or further information, please contact our Talent Acquisition department at
[email protected].
**Join the arenaflex Team**
At arenaflex, we're passionate about empowering our customers to travel smart and achieve more. Join our team and be part of a dynamic, inclusive, and authentic workplace that fosters a good work-life balance and celebrates diversity.
**Apply Now**