About Arsenault Professional & Industrial At Arsenault Professional & Industrial, we're passionate about connecting talented individuals with exciting career opportunities that align with their skills, experience, and aspirations. As a leading staffing expert, we're dedicated to providing a seamless and personalized experience for our job seekers, helping them navigate the ever-changing job market and discover what's next in their careers. Job Opportunity: Customer Service Representative We're seeking an exceptional Customer Service Representative to join our team and work remotely for a Fortune 500 company in the global healthcare industry, based in New York City, NY. This is a Temp-to-Hire opportunity with a competitive pay rate of $20.00 per hour, weekly pay, and a comprehensive benefits package upon permanent hire. Why You Should Apply: * **Growth Opportunities:** This role offers a chance to grow and develop your skills in a dynamic and supportive environment. * **Flexible Schedule:** Enjoy a 1st shift schedule, Monday-Friday, with options for 8:00am-5:00pm or 9:00am-6:00pm. * **Competitive Pay:** Earn a competitive hourly rate of $20.00, with weekly pay and opportunities for advancement. * **Full Benefits Package:** Upon permanent hire, enjoy a comprehensive benefits package, including health, dental, and vision insurance, as well as retirement savings options. * **Variety and Challenge:** As a Customer Service Representative, you'll have the opportunity to handle a wide range of customer issues, from service failures to product returns, and work closely with the warehouse, office, and customer teams to resolve complex problems. Key Responsibilities: * **Handle Incoming Issues:** Respond to customer inquiries and resolve issues using smart customer-focused decision-making skills. * **Act as a Liaison:** Communicate effectively between the warehouse, office, and customer teams to research, resolve, and track customer issues. * **Follow Up on Outstanding Tasks:** Ensure completion of tasks and provide updates to customers as needed. * **Anticipate and Mitigate Issues:** Identify potential issues and take proactive steps to mitigate their impact on the customer experience. * **Assist Hospitals:** Provide support with product conversions and special reporting needs for hospitals. * **Respond to Customer Questions:** Answer customer telephone questions and concerns in a professional and timely manner. Requirements: * **Excellent Communication Skills:** Possess strong verbal and written communication skills, with the ability to practice proper phone and email etiquette. * **Previous Customer Service Experience:** Have a minimum of 6 months of customer service experience, with a strong track record of resolving customer complaints and issues. * **Technical Skills:** Be proficient in Microsoft Office and have a basic understanding of Salesforce, with the ability to learn and adapt to new systems and technologies. * **High School Diploma or GED:** Possess a high school diploma or equivalent, with a strong foundation in communication, problem-solving, and customer service skills. About Arsenault At Arsenault, we're dedicated to finding the best opportunities for our job seekers, with a focus on competitive pay, safe work environments, and cultures that recognize and value individual contributions. We're passionate about connecting great people with great companies, and we're committed to providing a seamless and personalized experience for our job seekers. Why Choose Arsenault? * **Career Growth Opportunities:** We offer a range of career growth opportunities, from entry-level to senior roles, with a focus on developing your skills and experience. * **Flexible Work Arrangements:** We offer flexible work arrangements, including remote and part-time opportunities, to support your work-life balance and career goals. * **Competitive Pay and Benefits:** We offer competitive pay and benefits, including health, dental, and vision insurance, as well as retirement savings options. * **Diverse and Inclusive Culture:** We're committed to building a diverse and inclusive culture, with a focus on embracing different backgrounds, perspectives, and abilities. How to Apply: If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [
[email protected]](mailto:
[email protected]). We look forward to connecting with you and exploring how you can contribute to our team! Apply for this job