At arenaflex, we're committed to delivering exceptional customer experiences and providing top-notch services to our clients. As a leading Northern Virginia residential HVAC and Plumbing contractor, we're seeking a highly skilled and motivated Customer Service Representative/Dispatcher to join our team. If you're passionate about delivering outstanding customer service, working in a dynamic environment, and growing your career, we'd love to hear from you!
**About arenaflex**
arenaflex, founded in 1979, has grown from a small family-owned service business to a leading residential HVAC and Plumbing contractor in Northern Virginia. Our commitment to excellence, customer satisfaction, and employee growth has earned us a reputation as a trusted and reliable partner in the industry. We're proud of our values-driven approach and strive to create a positive impact on our customers, employees, and the community.
**Job Role and Responsibilities**
As a Customer Service Representative/Dispatcher, you'll play a vital role in ensuring seamless communication between our customers, technicians, and internal teams. Your primary responsibilities will include:
* Dispatching service technicians according to their schedule, ensuring timely and efficient service delivery
* Answering incoming service calls, adjusting technician schedules as needed, and resolving customer issues promptly and courteously
* Maintaining customer satisfaction by investigating concerns, routing them to the proper staff, and responding to special requirements
* Matching type of service required with availability, location, and duration of service to maximize productivity, profitability, and efficiency
* Making outbound calls to keep the schedule filled and maintain the Company's membership base
* Collaborating with coworkers to achieve team goals and objectives
* Educating customers on our Membership benefits to make them lifelong customers
* Staying up-to-date on company policies, procedures, and industry developments to provide expert advice and support
**Requirements and Qualifications**
To succeed in this role, you'll need:
* Previous experience in a call center or customer-facing environment
* Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues
* Strong typing skills, with a minimum of 70 words per minute
* Ability to work independently and as part of a team, with a focus on collaboration and mutual support
* Familiarity with main cities and locations in Northern Virginia
* Detail-oriented and proactive, with a focus on problem-solving and continuous improvement
* High-speed internet and a quiet workspace with minimal background noise (arenaflex will provide a laptop and cell phone)
**Remote Work Requirements**
As a remote worker, you'll need to meet the following requirements:
* High-speed internet connection
* Quiet workspace with minimal background noise
* arenaflex will provide a laptop and cell phone
**Compensation and Benefits**
We offer a competitive hourly rate of $17-20 per hour, based on experience, with opportunities for commission and bonuses. Our comprehensive benefits package includes:
* Medical, dental, vision, STD, LTD, and life insurance
* 401(k) retirement plan with match
* 7 paid holidays per year
* Paid vacation and personal days
* Continued education with periodic classes
**Why Join arenaflex?**
At arenaflex, we're committed to creating a positive and supportive work environment that fosters growth, learning, and collaboration. As a valued member of our team, you'll enjoy:
* Opportunities for career advancement and professional development
* A dynamic and fast-paced work environment with a focus on innovation and excellence
* A comprehensive benefits package and competitive compensation
* A supportive and inclusive team culture that values diversity, equity, and inclusion
**How to Apply**
If you're passionate about delivering exceptional customer service and growing your career, we'd love to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to welcome you to the arenaflex team!