Are you a customer-focused professional with a passion for delivering exceptional service? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? If so, we invite you to join arenaflex, a leading humanitarian organization dedicated to making a difference in the lives of millions of people around the world.
As a Customer Service Specialist (Order Management) at arenaflex, you will play a critical role in ensuring the smooth delivery of blood and pharmaceutical products to hospitals and healthcare facilities across the country. Your exceptional communication skills, attention to detail, and ability to work under pressure will make you an invaluable asset to our team.
**About arenaflex**
arenaflex is the world's largest humanitarian network, with a rich history of providing emergency assistance, disaster relief, and blood services to those in need. Our organization is built on a foundation of compassion, respect, and a commitment to excellence. As a member of our team, you will have the opportunity to make a meaningful difference in the lives of others while growing your career in a supportive and inclusive environment.
**Job Summary**
As a Customer Service Specialist (Order Management), you will be responsible for providing exceptional customer service to hospitals and healthcare facilities, ensuring accurate order entry and fulfillment, and maintaining positive relationships with customers. You will also be responsible for investigating and resolving customer concerns, rotating inventory, and communicating with customers to increase satisfaction.
**Key Responsibilities**
* Receive and process routine orders for blood and pharmaceutical products and transfusion-related supplies, ensuring accurate order entry and fulfillment
* Make follow-up calls to customers to resolve any issues or concerns related to product availability or delivery
* Determine the most economical method of transportation for hospital shipments
* Maintain and work with data, tools, or computer programs to facilitate management and monitoring of product and service information
* Rotate inventory of primary and remote facilities to ensure adequate supplies of products for customer needs
* Provide exceptional customer service to clients, proactively communicating with hospital customers to increase customer satisfaction
* Investigate and resolve hospital shipment problems
* Receive, investigate, and communicate related to customer concerns, completing customer concerns documentation accurately and timely
* Assist hospital personnel with inventory alternatives when requested products are unavailable within established guidelines and procedures
**Qualifications**
* High School or equivalent required
* Minimum one year of related experience or equivalent combination of education and related experience required
* Progressive experience in a dynamic, multi-task operational environment preferred
* Experience in blood or pharmaceutical inventory management, hospital customer relations, or logistics is preferred
* Excellent oral and written communication skills
* Outstanding interpersonal skills in dealing with all levels of customers and staff (paid and volunteer)
* Must have excellent organizational skills, be able to handle multiple priorities effectively
* Problem-solving and analytical skills
* Working knowledge of computers
**Benefits for You**
As a member of the arenaflex team, you will enjoy a comprehensive benefits package that includes:
* Medical, Dental Vision plans
* Health Spending Accounts & Flexible Spending Accounts
* PTO: Starting at 15 days a year; based on type of job and tenure
* Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
* 401K with up to 6% match
* Paid Family Leave
* Employee Assistance
* Disability and Insurance: Short + Long Term
* Service Awards and recognition
**Why Join arenaflex?**
* Make a difference in the lives of millions of people around the world
* Grow your career in a supportive and inclusive environment
* Enjoy a comprehensive benefits package that includes medical, dental, and vision plans, as well as paid time off and holidays
* Be part of a dynamic and fast-paced team that is dedicated to excellence
* Have the opportunity to develop your skills and knowledge in a variety of areas, including customer service, inventory management, and logistics
**How to Apply**
If you are a motivated and customer-focused professional who is passionate about making a difference in the lives of others, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
**Employers of National Service**
arenaflex is proud to be an EONS partner and share our employment opportunities with the network of organizations. If you are a national service alumni, we encourage you to apply for this opportunity.
**Volunteer Opportunities**
If you are interested in volunteering with arenaflex, please visit our website at redcross.org/volunteertoday to learn more about our most-needed volunteer positions.