At arenaflex, we're dedicated to providing exceptional patient care and experiences. As a Customer Service Specialist – Pain Management, you'll play a vital role in ensuring our patients receive the highest level of service and support. If you're passionate about delivering compassionate care and working in a dynamic environment, we encourage you to apply for this exciting opportunity.
**About arenaflex**
arenaflex is a leading healthcare organization committed to delivering innovative and patient-centered care. Our team of dedicated professionals is passionate about making a difference in the lives of our patients and their families. With a focus on excellence, compassion, and teamwork, we strive to create a work environment that is supportive, inclusive, and rewarding.
**Job Summary**
As a Customer Service Specialist – Pain Management, you'll be responsible for providing exceptional patient care and support in a fast-paced environment. You'll work closely with our patients, families, and healthcare teams to ensure seamless communication, accurate registration, and efficient coordination of services. Your attention to detail, excellent communication skills, and ability to adapt to changing situations will make you an invaluable member of our team.
**Key Responsibilities**
* Provides complete and accurate patient registration, including walk-in, check-in, and scheduled patients
* Demonstrates ability to adapt and perform during times of high volumes and/or high patient acuity
* Supports inbound and outbound calls to or from patients, guests, or appropriate parties to provide services
* Effectively manages general patient complaints/concerns in a professional manner, escalating more complex issues to supervisor/manager as needed
* Understands and supports Point of Service Collections, performing all necessary functions needed to collect patient obligations
* Refers patients to appropriate personnel for questions regarding collections, insurance coverages, and financial assistance
* Disseminates or discusses information with patients regarding co-pays, out-of-pocket expenses, pre-appointment preparation, arrival times, etc.
* Verifies patient, guarantor, coverage, and hospital account information, performing required referral/authorization processes and entering orders for applicable tests
* Understands insurance company coverage and referral/authorization requirements of payors, performing electronic and manual verification of insurance coverage and understanding how to read and accurately apply electronic insurance responses
* Prepares and/or releases records or orders in the e-Health record, scanning all necessary documents into the appropriate medical record
* Screens and accurately relays messages using protocols established for emergent, urgent, and non-urgent calls
* Demonstrates ability to register unscheduled patients requiring a full financial clearance
* Completes assigned patient scheduling and registration work queues according to performance standards
* Ability to resolve work queue issues and missing registration items via electronic medical record
**Secondary Functions**
* Other duties as assigned by management
**Job Requirements**
* High School Diploma or equivalent (GED)
* One (1) year of clerical, customer service, or administrative support experience in a highly customer-oriented organization
* One (1) year experience with basic keyboarding, personal computer use, and other office setting equipment
* For Regional Positions only – Valid driver's license is required
**Preferred Qualifications**
* One (1) year of registration experience, point of service collection, insurance validation, understanding of compliance/regulatory guidelines, and order release process(es)
* One (1) year prior experience of Revenue Cycle in a Hospital/Medical Office Setting
* Previous Epic or equivalent Electronic Medical Record experience
**Benefits at a Glance**
arenaflex offers a comprehensive benefits package to support the well-being of our employees, including:
* 100% Tuition Assistance at The Pennsylvania College of Health Sciences
* Paid Time Off and Paid Holidays
* Shift, Weekend, and On-Call Differentials
* Health, Dental, and Vision Coverage
* Short-Term and Long-Term Disability
* Retirement Savings Account with Company Matching
* Child Care Subsidies
* Onsite Gym and Fitness Classes
**Work Environment and Culture**
arenaflex is committed to creating a work environment that is supportive, inclusive, and rewarding. Our team is passionate about delivering exceptional patient care and experiences, and we strive to create a culture that values:
* Compassion and empathy
* Excellence and innovation
* Teamwork and collaboration
* Continuous learning and growth
* Diversity and inclusion
**How to Apply**
If you're passionate about delivering compassionate care and working in a dynamic environment, we encourage you to apply for this exciting opportunity. Click the link below to submit your application:
**Disclaimer**
arenaflex is an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion, or any other classification protected by law.
Search Firm Representatives please read carefully: arenaflex is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any employee at arenaflex via-email, the Internet, or directly to hiring managers at arenaflex in any form without a valid written search agreement in place for that position will be deemed the sole property of arenaflex, and no fee will be paid in the event the candidate is hired by arenaflex as a result of the referral or through other means.