At arenaflex, we're on a mission to revolutionize the way we approach customer service, and we're looking for talented individuals to join our team as Customer Service Specialists. If you're passionate about delivering exceptional customer experiences, have a knack for problem-solving, and thrive in a fast-paced environment, we want to hear from you.
**Job Highlights:**
* Immediate openings available
* Remote work opportunity
* Competitive salary
* Opportunity to work with a dynamic team at arenaflex
* 6-month duration
**About arenaflex:**
arenaflex is a leading organization that's dedicated to providing innovative solutions to our clients. We're committed to fostering a culture of excellence, where our associates can grow, learn, and thrive. Our mission is to offer more and better jobs all over the world, and we're passionate about making a positive impact on our clients and our community.
**Our Values:**
At arenaflex, we live by our RACE values:
* **R - Results Matter**: We're driven by a passion for delivering exceptional results and exceeding our clients' expectations.
* **A - Approachable**: We believe in being approachable, empathetic, and understanding in all our interactions.
* **C - Care**: We care deeply about our clients, our associates, and our community, and we strive to make a positive impact in everything we do.
* **E - Emergency**: We work with a sense of urgency, responding quickly and effectively to our clients' needs.
**Job Summary:**
As a Customer Service Specialist at arenaflex, you'll be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring that our clients are satisfied with our services. You'll work closely with our team to achieve our goals and objectives, and you'll have the opportunity to grow and develop your skills in a dynamic and supportive environment.
**Primary Duties:**
* Answer soft-phone (VOIP) customer calls and respond to customer inquiries in a professional and courteous manner.
* Data entry into the SAP system while interacting with customers over the phone.
* Research account details as needed to achieve first-call resolution.
* Data entry into additional supporting work systems as needed while interacting with customers on the phone.
* Clerical data entry into various business unit software for job requests, status checks, and updates.
* Outbound softphone calls to interact with customers while inputting data into various business unit software system.
* Respond to customer inquiries and resolve problems relating to products and services provided by arenaflex.
* Input pertinent information regarding customers and customer problem resolution into a software management system.
**Requirements:**
* High School Diploma/GED
* 2 years related call center and/or customer service experience
* Ability to pass customer service assessment testing
* Strong interpersonal skills and works well in a team environment
* Ability to use a personal computer with MS Office Suite and other applications
* Demonstrates good communication skills with the ability to analyze the needs of each customer and express knowledge in a clear and professional manner
* Ability to adapt to changing situations and conditions
* Excellent organizational skills and ability to handle multiple tasks
* Ability to provide inbound residential customer service while on a softphone and input data into business required customer relationship management software
* Ability to answer a high volume of calls and/or emails daily
* Time-management skills
**Preferred Qualifications:**
* Bi-lingual is a plus
* Leadership experience is a plus
**Working Conditions:**
* Long periods of sitting at a workstation using a computer, multi-line phone system, monitor, and keyboard
* May spend extended periods speaking and listening to customers; must speak clearly
* May work in an open office environment with normal levels of noise
* May exert up to 20 lbs of force occasionally to move objects
* May be allowed to work from home once certain criteria are met.
**What We Offer:**
* Competitive salary
* Opportunity to work with a dynamic team at arenaflex
* 6-month duration
* Remote work opportunity
* Career growth opportunities and learning benefits
* Work environment and company culture highlights at arenaflex
* Compensation, perks, and benefits (write generally if not provided)
**How to Apply:**
If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we want to hear from you. Apply now and let's discuss how you can become a vital part of our success story.