At arenaflex, we're dedicated to providing exceptional customer service to our patients and clients. As a key member of our Specialty Testing team, you'll play a vital role in ensuring that our customers receive the support they need to navigate the complexities of healthcare insurance coverage, cost, and payment options. If you're passionate about delivering top-notch customer service and have a knack for resolving complex issues, we want to hear from you!
**About arenaflex**
arenaflex is a leading healthcare organization that's committed to delivering innovative solutions and exceptional patient care. Our Specialty Testing team is at the forefront of this mission, working tirelessly to provide accurate and timely test results to our patients and clients. As a customer service support representative, you'll be part of a dynamic team that's dedicated to making a difference in the lives of our customers.
**Key Responsibilities**
As a Customer Service Support Representative, you'll be responsible for:
* Providing exceptional customer service to patients and clients via phone, ensuring that their questions and concerns are addressed in a clear and concise manner
* Researching and communicating complex information related to insurance coverage, financial responsibilities, and billing
* Navigating and working in multiple systems and websites simultaneously to resolve customer inquiries
* Receiving and processing credit card payments over the phone, adhering to PCI compliance protocols
* Initiating payment plans for patients with outstanding balances
* Documenting telephone conversations clearly and accurately in our systems
* Updating and maintaining records in our billing system, including reviewing accounts, payment collections, and case notes
* Maintaining patient confidentiality and adhering to HIPAA guidelines and regulations
* Assisting with other duties as assigned by the team
**License/Certification/Education**
While a high school diploma is required, we highly recommend an associate degree or higher. Additionally, 1-3 years of applicable experience in customer service or a related field is preferred.
**Competencies**
To succeed in this role, you'll need:
* Healthcare experience, preferably in medical billing and collection practices
* Knowledge of professional medical billing and collection practices, including prior authorization and laboratory billing
* Ability to interpret and apply understanding of insurance explanation of benefits (EOB)
* Working knowledge of Laboratory Billing and Laboratory Information System (LIS) desired
* XIFIN experience preferred
* Medicare/Medicaid billing experience preferred
* Knowledge of CPT and ICD10 codes highly preferred
* Previous customer service experience handling high call volume preferred
* Excellent verbal and written communication skills
* Ability to follow established program protocols and procedures
* Computer proficiency in MS Windows, MS Office, and database experience
* Must be organized and detail-oriented
* Ability to review large amounts of data for accuracy
* Understanding of Women's Health & Genetics Moms Helping Moms of Tomorrow processes, a plus
* Bilingual in English and Spanish highly desirable
**Physical Requirements**
This role requires prolonged periods of sitting at a desk and working on a computer.
**Remote Technical Requirements**
To work from home, you'll need:
* Internet speed of at least 50 megabytes per second (no satellite internet)
* Ability to connect equipment to router/modem with Ethernet cord
* Equipment cannot be connected through Wi-Fi
**Schedule**
You'll be working a standard Monday-Friday schedule, with the following hours:
* 7:30am - 4:00pm PST
* 8:30am-5:00pm MDT
* 9:30-6:00pm CDT
* 10:30am – 7:00pm EST
**Pay Range**
The pay range for this role is $15.50-$19.00 or State/Local minimum wage, if higher. All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.
**Benefits**
As a full-time employee, you'll be eligible for comprehensive benefits, including:
* Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement, and Employee Stock Purchase Plan.
* Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only.
**Equal Opportunity Employer**
arenaflex is proud to be an Equal Opportunity Employer, committed to diversity and inclusion in the workforce. We do not tolerate harassment or discrimination of any kind and make employment decisions based on the needs of our business and the qualifications of the individual.
**How to Apply**
If you're passionate about delivering exceptional customer service and have a knack for resolving complex issues, we want to hear from you! today and join our dynamic team at arenaflex.