At arenaflex, we are reimagining how people live, work, play, and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South. Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience. We are seeking an experienced Customer Service Technician to join our team in Elizabethton, TN, and be a part of the team that will make this vision a reality.
**Job Description:**
As a Customer Service Technician at arenaflex, you will be responsible for performing installation, maintenance, and troubleshooting of high-speed internet, video, and voice networks, including associated wiring and equipment. You will also be maintaining and repairing outside plant facilities within assigned geographic service areas. In this important role, you may be required to work varying shifts that include mandatory overtime, weekends, and holidays.
**Key Responsibilities:**
* Installing, maintaining, and troubleshooting of high-speed internet, video, and voice networks, including associated wiring and equipment
* Performing maintenance and repair on outside plant facilities
* Climbing poles, using a shovel and pick to dig up and bury cable, working in utility access holes or controlled environmental vaults (CEV), and locating buried telephone cables
* Observing all safety rules and regulations
* Assisting other technical personnel in the performance of their duties when requested
* Actively supporting sales and marketing-related activities
* Directing customer-facing work and sales referrals
**Qualifications:**
To be successful in this role, you will need to possess the following qualifications:
* High School diploma or equivalent experience
* Ability to distinguish colors on facilities
* Ability to handle 28-foot extension ladders (up to 75 lbs. routine work) and utility access hole covers (up to 150 lbs.)
* Ability to successfully complete service tech boot camp training, POTS/DSL installation/repair, cable splicing/maintenance, basic transmissions, air pressure, and HSI installations (self and full)
* Basic computer skills, including MS Office applications
* Ability to work in confined spaces (e.g., attics, crawl spaces, utility holes)
* Ability to work aloft (e.g., ladder)
* Ability to work outside in all weather conditions and at various hours of the day/night
* A valid driver's license and satisfactory driving record
* Positive and professional appearance and demeanor when communicating the company's products and services to our customers
* Accountability/dependability (on time and on load when scheduled and serve on call as needed)
* Teamwork (technical expertise developed to complete work efficiently to achieve work group key service measures)
* Active Listening (ability to take input from customers, APS, and co-workers to problem solve and improve skills)
* Ability to ask relevant questions to ensure problems are resolved quickly or to clarify information or directions
* Active Learning (curious seeker of added information and actively works to improve skills and knowledge)
**Bonus Points for:**
* Prior experience as a customer-facing telecom operations technician
* Basic electricity training/certification or documented equivalent work experience
* ADSL installation/repair experience (self/full installs)
* A+/Net+ Certified Required Soft Skills
**Why Join Us?**
At arenaflex, we aspire to contemporary ways of working. Recognized as a Top Workplace by the Charlotte Observer, our HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At arenaflex, we have roles that are designated as remote, hybrid, office, or field-based, depending on the position, business needs, and individual circumstances. We also invest in technology that enables our entire team to stay connected.
**Benefits and Compensation:**
We offer competitive compensation and comprehensive benefits. Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional, and financial health. arenaflex offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match, and a host of voluntary benefits.
**Diversity, Equity, and Inclusion:**
Diversity, equity, and inclusion are at the center of our grounding belief in Being Real. When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive, and high-quality internet, because we believe doing so promotes equity in the communities we serve.
**Equal Opportunity Employer:**
arenaflex is an Equal Opportunity Employer/Veterans/Disabled. For all applicants, please take a moment to review our Privacy Notices.
**How to Apply:**
If you are a motivated and experienced individual who is passionate about delivering exceptional customer service and is eager to join a dynamic team, please apply for this exciting opportunity. Click on the link below to submit your application.