At arenaflex, we're not just building innovative solutions; we're shaping the future of process and packaging technology. As a global leader in this field, we're committed to delivering high-quality medications and safely packaged food to people worldwide. We're now seeking an experienced Customer Support Representative to join our team in New Richmond, WI.
**About arenaflex**
arenaflex is a global leader in process and packaging technology, with a presence in nearly 20 countries and a team of over 5,800 colleagues. Our mission is to contribute to a world where people have access to high-quality medications and safely packaged food. We're proud to be a part of the pharmaceutical, food, and confectionary industries, and we're committed to making a positive impact through our work.
**Job Summary**
As a Customer Support Representative at arenaflex, you'll play a critical role in ensuring customer satisfaction while meeting company revenue and profit goals. You'll be responsible for processing incoming customer quotes, order requests, or questions by phone, fax, or email. You'll evaluate, quote, process, and expedite these requests and questions in a timely and efficient manner.
**Key Responsibilities**
* Process customer questions or requests for parts by phone, fax, or email in a timely manner.
* Using SAP, manage and track the part ordering process to provide timely quotations and order confirmations to customers.
* Review parts orders for urgency and accuracy and prioritize as necessary to meet customer needs.
* Communicate order status and part number information to internal and external customers in a timely manner.
* Identify and correct inaccuracies found in SAP in relation to customer information, parts, and pricing.
* Interface with third-party vendors to identify, purchase, and supply parts to customers.
* Liaison between our customers and our Centers of Competence.
* Process repairs, returns, and credit memos in a timely manner.
* Review and use the SAP Complaint Management System and follow up with the customer to resolve their concerns.
* Use feedback from customers and colleagues to identify and recommend process improvements to management.
* Partner with the accounts receivables team to resolve past due invoices.
* Other duties and/or special projects as assigned by the Parts Manager.
**Your Profile**
We're looking for a highly motivated and organized individual with excellent communication skills to join our team. The ideal candidate will have:
* Associate degree in a related field or equivalent related work experience.
* 3+ years' experience in a fast-paced, high-volume, customer support role.
* 2+ years' experience working with an enterprise resource planning system (ERP).
* 2+ years' experience working with Microsoft Office.
* Ability to manage and resolve customer conflicts or issues.
* Strong detail orientation, organization, and time management skills.
* Skilled at adapting to ambiguous and changing situations that impact customer service.
* Ability to build relationships with internal and external customers.
* Ability to complete work with minimal supervision.
* Experience reading technical documents.
* Knowledge and experience working in SAP.
**Why Join arenaflex?**
* Competitive compensation package, including salary and bonus (if applicable).
* Comprehensive benefits package, including health, dental, and vision insurance.
* Opportunities for career growth and professional development.
* Collaborative and dynamic work environment.
* Recognition and rewards for outstanding performance.
* Flexible work arrangements, including remote work options.
* Access to cutting-edge technology and tools.
* Opportunities to work on high-profile projects and contribute to the company's success.
**Work Environment and Company Culture**
arenaflex is committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees. We're proud to be an Equal Opportunity Employer and are committed to providing a safe and healthy work environment for all employees. Our company culture is built on the principles of innovation, collaboration, and customer satisfaction.
**How to Apply**
If you're a motivated and organized individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!
**Note**
arenaflex is an Equal Opportunity Employer and is committed to a diverse workforce. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.