Are you passionate about delivering exceptional customer experiences and making a meaningful impact on people's lives? Do you thrive in a fast-paced, dynamic environment where no two interactions are ever the same? If so, we invite you to join arenaflex as an Experienced Customer Support Representative, providing essential support to individuals enrolling in public benefit programs.
**About arenaflex**
arenaflex is a leading provider of innovative solutions in the healthcare industry, dedicated to empowering individuals and communities to achieve better health outcomes. Our mission is to deliver exceptional customer experiences, foster meaningful relationships, and drive positive change in the lives of those we serve. As a Customer Support Representative, you will be an integral part of our team, working remotely to provide empathetic and patient support to our customers.
**Key Responsibilities**
As an Experienced Customer Support Representative, you will be responsible for:
* Answering inbound calls and interacting with customers in a professional, empathetic, and compassionate manner
* Providing information in accordance with established policies, procedures, and privacy laws
* Assisting customers with program enrollment and routing them to the appropriate contacts via three-way calls to ensure a smooth call transfer
* Assisting customers with their communication needs, including relay services for callers with speech or hearing impairments, translation services for callers who don't speak English, and more
* Placing outbound calls as needed to share time-sensitive information with customers
* Using multiple computer systems to access data and document information
**About You**
To succeed in this role, you will need:
* At least one year of customer service experience, with a strong background in public benefit programs and health or human services settings (prior experience is highly valued, but not required)
* Excellent written and verbal communication skills, with the ability to actively listen and respond to customer needs
* Strong attention to detail, with the ability to multitask and adapt to change in a fast-paced environment
* Strong PC skills, including the ability to quickly learn new computer applications
* A positive attitude, empathy, patience, and professionalism
* The ability to maintain up-to-date knowledge of applicable programs, policies, and procedures
* Good problem-solving and de-escalation skills, with the ability to maintain confidentiality of sensitive information
**Your Home Office Environment**
To work as a Customer Support Representative, you will need:
* A computer meeting the following criteria:
+ Operating System: Windows 10 or 11 (Macs and Chromebooks are not supported at this time)
+ Memory: 8GB of RAM
+ CPUs (Speed * Processors): 6
+ Hard Drive: At least 500MB of free space
+ Sound: sound card (standard on most computers)
+ Up-to-date antivirus software
+ Access to high-speed, hardwired internet (no Wi-Fi or Satellite, please)
+ Dual monitors
+ A USB noise-cancelling headset
+ A webcam for your certification experience
**Flexible Hours of Operation**
As a Customer Support Representative, you will enjoy flexible scheduling, where you use a self-scheduling platform to select when you work and when you don't, within the client's hours of operation. Hours of operation are:
* Monday, 8:00 AM to 5:00 PM ET
* Tuesday, 8:00 AM to 4:00 PM ET
* Wednesday, 8:00 AM to 01:00 PM ET
* Thursday and Friday, 8:00 AM to 11:00 AM ET
**Pay and Perks**
This flexible opportunity pays independent contractors $13 per hour. Your remote, independent contractor status allows you to work in the comfort of your own home - or anywhere in the US you can meet the office requirements. You'll enjoy significant savings in expenses related to transportation, clothing, childcare or eldercare, and food. You may also qualify for home office tax deductions, but you should consult with an accountant to determine eligibility.
In addition, you'll receive:
* One-on-one mentorship
* Free certification and ongoing development opportunities
* The freedom and flexibility to choose your own schedule, within the client's hours of operation
* The chance to achieve better work-life balance
You'll also be able to take advantage of arenaflex Perks, a program that recognizes the service provided by independent contractors to arenaflex's clients and their customers via the arenaflex Marketplace platform. With the arenaflex Perks program, you'll have the opportunity to earn Perks points. As those points add up, you'll unlock access to Perks - exclusive discounts and savings on a variety of common expenses such as health and dental coverages, banking services, legal and technical support, and more!
**Are You the One We're Looking For?**
If you believe you have what it takes, submit your application without delay. We are keen to hear from talented candidates like you.