Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two interactions are ever the same? If so, we invite you to join our team of dedicated Customer Escalation Representatives at arenaflex, where you'll play a vital role in representing the voice and heart of our products.
**About arenaflex**
arenaflex is a leading provider of innovative solutions that empower individuals and businesses to achieve their full potential. Our team of experts is committed to delivering exceptional customer experiences that exceed expectations. We're passionate about fostering a culture of inclusivity, diversity, and growth, where every team member feels valued and empowered to succeed.
**This Position Offers**
* Remote work style, allowing you to work from the comfort of your own home
* Paid orientation and training to ensure your success
* Comprehensive benefits package, including medical, vision, dental, life insurance, and disability coverage
* Paid time off, including personal, vacation, and sick time
* 401(k) with company match to help you plan for your future
* Employee assistance program to support your well-being
* Tuition reimbursement to help you pursue your education goals
* Employee discounts on arenaflex products and services
* Pay differentials to recognize your hard work and dedication
**Schedule**
* 10:30 am - 7:00 pm EST, Monday through Friday
**Your Impact**
As a Customer Escalation Representative at arenaflex, you'll be responsible for:
* Responding to escalated customer inquiries via phone, email, and chat, from all business groups
* Assisting internal and external customers to resolve their issues without further escalation
* Managing successful resolutions to escalated customer complaints, including supervisor and customer escalation calls, ensuring continued customer loyalty
* Providing information to lower-level representatives enabling them to complete their customer interactions accurately and efficiently without additional follow-up
* Maintaining accurate records of customer interactions, including details of inquiries, comments, and actions taken
* Ensuring high levels of customer satisfaction balancing customer service, quality, and efficiency
* Maintaining acceptable performance standards for reliability, data collection, communication, knowledge, customer satisfaction, teamwork, professionalism, and learning and growth
* All other duties as assigned
**About You: The Skills & Expertise You Bring**
* High school diploma or equivalent
* Two to four years customer service experience
* Excellent verbal and written communication skills
* Strong analytical and problem-solving skills
* Ability to work in a fast-paced, dynamic environment
* Strong attention to detail and organizational skills
* Ability to work independently and as part of a team
* Strong customer service skills, with a focus on delivering exceptional experiences
* Ability to adapt to changing priorities and deadlines
* Strong technical skills, including proficiency in CRM software and other relevant tools
**Company Overview**
arenaflex is a dynamic and diverse organization that values innovation, creativity, and collaboration. Our team is comprised of a wide variety of people in positions that help our employees grow and develop their careers. We're committed to fostering a culture of inclusivity, diversity, and growth, where every team member feels valued and empowered to succeed.
**Statement of Policy on Equal Employment Opportunity**
arenaflex is committed to providing equal employment and advancement opportunities to all qualified persons without regard to race, sex, marital status, sexual orientation, color, religion, national origin, age, disability, or veteran status, unless a bona fide occupational qualification exists. Our commitment is to assure full opportunity for all employees in order that they may achieve their highest potential and to assure progressive employment practices that conform to the letter and spirit of federal, state, and local laws regarding equal employment opportunities.
**Workplace Accommodation Request - HR Accessibility - Reasonable Accommodation**
arenaflex is committed to the employment and advancement of qualified disabled veterans and other individuals with disabilities. If you feel you require a reasonable accommodation to apply for a position with arenaflex, please call our Toll-free TDD Support Line for the Hearing Impaired Monday - Saturday (excluding holidays) at 1-866-251-3752, Eastern time from within the US. For all other reasonable accommodation requests, please call 757-579-7127. You will be asked to provide information on the open position you are applying for online and the details on the reasonable accommodation you are requesting.
**Pay Transparency Policy Statement**
arenaflex will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
**arenaflex is a tobacco-free work environment.**
**Notice to Recruiting Firms/Agencies**
arenaflex typically recruits candidates directly, rather than through a third-party recruiting firm or agency. arenaflex will pay a recruiting fee only when a candidate is submitted for consideration to our company through our applicant tracking system, by direct invitation of arenaflex, and if arenaflex has a contract with the recruiter.
**arenaflex is proud to be an equal opportunity employer. Minority/Female/Individuals with Disabilities/Protected Veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. To read more about employment discrimination protections under federal law, click here**
**We Want to Hear From You!**
If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together.