Join arenaflex, a leading innovator in the fast-paced world of live auctions and ecommerce, as we revolutionize the way people buy, sell, and discover the things they love. As a Customer Experience Agent, you will be at the forefront of driving the best possible user experience through process improvement, order management, and problem-solving. If you're a customer-centric individual with a passion for delivering exceptional results, we want to hear from you.
**About arenaflex**
arenaflex is a remote co-located team operating out of hubs within the US, UK, Ireland, Poland, and Germany. We're committed to our values and are building a community-driven platform that brings together shopping, entertainment, and community. With a focus on innovation and growth, we're constantly pushing the boundaries of what's possible in the world of ecommerce.
**The Role**
As a Customer Experience Agent, you will be responsible for ensuring that our customers receive the best possible experience on our platform. This includes:
* Interacting with buyers and sellers with a customer-first attitude, ensuring a positive experience
* Resolving all customer issues regarding payments, orders, shipments, and general questions in a timely and high-quality manner
* Becoming an expert in arenaflex's product, processes, and systems to drive positive outcomes for our users
* Working with other departments to troubleshoot, research, and resolve open questions
* Seeking out opportunities to eliminate repeat contacts and improve the overall customer experience
**You**
We're looking for a hungry individual who is eager to jumpstart their career in a fast-paced environment. If you're a customer service enthusiast with a passion for delivering exceptional results, we want to hear from you. Here's what we're hoping to see in your background:
* Open to working an overnight shift from 10pm - 7:00am PST
* 2+ years of Support experience handling email and/or chat services
* Weekend availability required
* Understanding of Ecommerce and Marketplace operations
* Experience with Customer-facing systems like Zendesk, Kustomer, or Intercom
* Obsession with customers / being customer-first / serving customers
* Proactive problem-solver and process-improver
* Knowledge of Collectibles is a plus
* Bachelor's degree or college experience preferred
* Previous start-up experience is a plus
**Team Environment**
As a member of our Customer Experience team, you will be part of a dynamic and collaborative environment that values innovation, creativity, and customer-centricity. Our team members are passionate about delivering exceptional results and are committed to making a positive impact on our customers' lives.
**Compensation and Benefits**
arenaflex offers a competitive salary, benefits, and equity to our Full-Time (Hourly) US-based applicants. The hourly range is $24.04/hour to $28.85/hour, and the final hourly rate will be based on a number of factors, including level, relevant prior experience, skills, and expertise. Our benefits package includes:
* Flexible Time off Policy and holiday pay for working Company-wide Holidays
* Health Insurance options including Medical, Dental, Vision
* Work From Home Support
* Home office setup allowance
* Monthly allowance for cell phone and internet
* Care benefits
* Monthly allowance on both food and wellness
* Annual allowance towards Childcare
* Lifetime benefit for family planning, such as adoption or fertility expenses
* Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
* Monthly allowance to dogfood the app
* Parental Leave
* 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.
**EOE**
arenaflex is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.
**Ready to Join the arenaflex Team?**
If you're a customer-centric individual with a passion for delivering exceptional results, we want to hear from you. Apply now to join our team of innovators and help us revolutionize the way people buy, sell, and discover the things they love.