Are you a highly motivated and customer-focused individual with a passion for delivering exceptional service? Do you thrive in a fast-paced environment where no two days are the same? If so, we encourage you to apply for the Experienced Full Stack Customer Service Representative – BMV Operations and Customer Support role at arenaflex. As a key member of our team, you will play a vital role in providing top-notch support to our customers, ensuring their needs are met, and exceeding their expectations.
**About arenaflex**
arenaflex is a leading organization in the state of Indiana, dedicated to providing innovative solutions and exceptional service to our customers. Our mission is to serve all Hoosiers by providing best-in-class driver and vehicle services in a timely and accurate manner while ensuring security and transparency. We are committed to fostering an environment where our employees feel valued, supported, and empowered to grow and succeed.
**About the Role**
As an Experienced Full Stack Customer Service Representative – BMV Operations and Customer Support, you will be responsible for administering and evaluating driving exams, assisting customers with titles and registrations, and providing exceptional customer service. You will be the face of arenaflex, interacting with customers, and resolving their queries and concerns in a professional and courteous manner. Your expertise will be essential in maintaining compliance with all laws of the State of Indiana relative to the operations, licensure, and registration of personal motor vehicles.
**A Day in the Life**
As a Customer Service Representative 2, your day will be filled with a variety of tasks and responsibilities, including:
* Administering skills tests and evaluating driving skills
* Assisting customers with vehicle/watercraft titles and registration needs
* Maintaining compliance with all laws of the State of Indiana relative to the operations, licensure, and registration of personal motor vehicles
* Attending training classes and/or taking certification tests as required
* Maintaining privacy of customer and all related records
* Substituting for Customer Service Representatives as needed
**What You'll Need for Success**
To be considered for this role, you must meet the following requirements:
* High school diploma or equivalent
* Must be 21 years of age or older
* Must possess a valid driver's license for at least the preceding 12-month period
* Free from at-fault motor vehicle accidents that have resulted in death or serious bodily injury
* Ability to travel up to 20 percent of the time to branch locations, training, or branch-related community activities
* Customer service experience
* Ability to relate tactfully, but decisively, to all types of people and situations which may require a calm disposition, alertness, quick reflexes, and patience
* Must be familiar with the operations of all types of motor vehicles
* Working knowledge of Indiana driving laws
* Top-notch communication skills
* A high level of critical thinking and the ability to troubleshoot
* Ability to process cash and card transactions
* Able to perform essential functions with or without reasonable accommodation
**Supervisory Responsibilities/Direct Reports**
This role may be utilized in a supervisory capacity based on agency needs.
**Benefits of Employment with arenaflex**
arenaflex offers a comprehensive benefit package for full-time employees, including:
* Three (3) medical plan options (including RX coverage) as well as vision and dental plans
* Wellness Rewards Program: Complete wellness activities to earn gift card rewards
* Health savings account, which includes bi-weekly state contribution
* Flexible work scheduling options, including the potential for hybrid remote work for employees whose work may be performed outside state facilities
* Deferred compensation 457B account (similar to 401k plan) with employer match
* Two (2) fully-funded pension plan options
* A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
+ 150 hours of paid new parent leave
+ Up to 15 hours of paid community service leave
+ Combined 180 hours of paid vacation, personal, and sick leave time off
+ 12 paid holidays, 14 on election years
* Education Reimbursement Program
* Group life insurance
* Referral Bonus program
* Employee assistance program that allows for covered behavioral health visits
* Qualified employer for the Public Service Loan Forgiveness Program
* Free Parking for most positions
* Free LinkedIn Learning access
**Equal Employment Opportunity**
arenaflex is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Our policy is to provide equal employment opportunity to all people in all aspects of employer-employee relations without discrimination because of race, color, creed, religion, sex, national origin, ancestry, age, sexual orientation, gender identity, physical or mental disability, or veteran status. We will comply with the spirit as well as the letter of all applicable state and federal laws.
**How to Apply**
If you are a highly motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for the Experienced Full Stack Customer Service Representative – BMV Operations and Customer Support role at arenaflex. Please submit your application through our website, and we look forward to reviewing your application.
**We Encourage You to Apply!**
Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team.