At arenaflex, we're on a mission to revolutionize the way businesses interact with technology. As a pioneer in the tech industry, we've made significant strides in embracing the public cloud, re-architecting our applications and data platforms, and leveraging machine learning at scale. Our AI/ML capabilities are now at the forefront of what's possible in banking, and we're committed to pushing the boundaries of innovation.
We're seeking an experienced and customer-centric Full Stack Customer Solutions Architect to join our team at arenaflex. As a key member of our Capital One Software team, you'll play a vital role in helping our customers align technical and business outcomes, eliminate ambiguity, and drive growth in a rapidly evolving software business. If you're a technical pre-sales expert with a passion for learning, introducing new technology, and shaping the customer and solutions-focused skills of your team, we want to hear from you.
**About arenaflex**
arenaflex is a leading technology company that's been at the forefront of innovation for years. We've built a large engineering organization, moved to the cloud, re-architected our applications and data platforms, and embraced machine learning at scale. Our AI/ML capabilities are now at the forefront of what's possible in banking, and we're committed to pushing the boundaries of innovation.
**Role Overview**
As a Full Stack Customer Solutions Architect at arenaflex, you'll be responsible for partnering with technically skilled customers, internal Product and Engineering teams, and other cross-functional verticals to deliver exceptional customer experiences. You'll need to be technically capable and credible in your own right, as well as effective in shaping the customer and solutions-focused skills of your team. We're looking for individuals who love learning, introducing new technology, and helping colleagues and customers adopt new technology.
**Key Areas of Focus**
As a Customer Solutions Architect at arenaflex, you'll be responsible for the following key areas:
* **Trusted Advisor**: You'll be the front line for our customer's tech, product, and cyber needs, as well as for solutioning product-specific improvements.
* **Customer Ambassador**: You'll represent the voice of the customer and the customer needs in internal discussions and working groups.
* **Demonstrate Value**: You'll focus on identifying the best solutions that bring value to our customers.
* **Thought Leadership**: You'll use research and customer solutioning experiences to build and share thought leadership both internally and externally.
* **Subject Matter Experts**: You'll focus on gaining deep understanding of our products and deep subject matter expertise across technology domains to best advise our customers, solve complex problems, and identify areas of improvement for our products.
* **Pre-Sales & Post-Sales**: You'll be focused on serving our customers predominantly in the Pre-Sales stages, determining how to best implement our products for their needs, and solving for any unique requests. You'll also focus on the Post-Sales stages for those instances where customers will require solutions that were not part of their original product deployment.
* **Solution Oriented**: You'll focus on finding solutions to address every customer problem and need using every tool, skillset, and creativity at your disposal.
* **Channel Partnership**: You'll collaborate with Partner Sales Engineers and Partner Sellers on joint customer strategies and joint value props, as applicable for different products.
**Key Responsibilities**
As a Full Stack Customer Solutions Architect at arenaflex, you'll be responsible for the following key responsibilities:
* **Cultivates Trust and Builds Relationships**: You'll cultivate trust and build relationships with customers by identifying, documenting, and measuring pain points and desired business outcomes.
* **Effectively Advocates and Represents the Voice of Customers**: You'll effectively advocate and represent the voice of customers to influence organizational objectives, product roadmaps, and to improve the overall customer experience.
* **Manages Relevant Customer Activity**: You'll manage relevant customer activity, identifies risk and growth opportunities, and partners with internal teams to mitigate risks or close opportunities.
* **Builds and Manages Key Processes**: You'll build and manage key processes, including product fit and tech fit discoveries, customer technical win, customer FAQs, customer objections, customer feedback, customer tech research, etc.
* **Serves as a Knowledge Resource and Escalation Point**: You'll serve as a knowledge resource and escalation point for coworkers and customers.
* **Autonomously Works Through Complex Situations**: You'll autonomously work through complex situations and ambiguous environments by building mechanisms and solutions to close gaps and grow the business.
* **Leads Cross-Functionally**: You'll lead cross-functionally to achieve organizational objectives, including the attainment of targets for customer solution needs, product fit, product growth, and evolvement.
* **Leads High Customer Satisfaction**: You'll lead high customer satisfaction through the use of data and proactive solutions.
* **Productively Challenges the Status Quo**: You'll productively challenge the status quo with clarity, identifying and proposing different approaches and solutions.
* **Conducts Periodic Check-Ins with Customers**: You'll conduct periodic check-ins with customers to ensure product fit and to align on ways to drive more value together through technical solutioning.
* **Develops and Maintains Technical Support Procedures and Policies**: You'll develop and maintain technical support procedures and policies.
* **Builds Credibility and Trust**: You'll build credibility and trust within the team and with our business customers and stakeholders.
* **Drives Architecture/Design Reviews**: You'll drive architecture/design reviews for our customers focused on business requirements, and as needed, designs, plans, and manages architectural projects.
* **Analyzes, Defines, and Documents Requirements**: You'll analyze, define, and document requirements for data, workflow, logical processes, hardware, and operating system environment to support customer needs.
* **Works with Business Partners, Architects, and Other Groups**: You'll work with business partners, architects, and other groups to identify technical and functional needs of systems, and determine priority of needs.
* **Stays Current with New Technology Options**: You'll stay current with new technology options and products, evaluating which ones would be a good fit for the customer or even a good fit for arenaflex to develop.
**Essential Qualifications**
* **Bachelor's Degree or Military Experience**: You'll have a Bachelor's degree or military experience.
* **At Least 4 Years of Experience in a Customer-Facing Role**: You'll have at least 4 years of experience in a customer-facing role in an organization or entrepreneurial context.
* **At Least 3 Years of Experience Working with Cross-Functional Teams**: You'll have at least 3 years of experience working with cross-functional teams.
* **At Least 3 Years of Experience with Cloud Services**: You'll have at least 3 years of experience with cloud services (such as AWS, GCP, Azure), or data clouds (such as Snowflake, Databricks), and data manipulation languages (such as SQL).
* **At Least 2 Years of Experience with Design, Implementation, or Consulting Experience of Distributed Applications**: You'll have at least 2 years of experience with design, implementation, or consulting experience of distributed applications.
**Preferred Qualifications**
* **Master's Degree in Computer Science, Engineering, Information Technology**: You'll have a Master's degree in Computer Science, Engineering, Information Technology.
* **High Level of Comfort Communicating Effectively Across Internal and External Organizations**: You'll have a high level of comfort communicating effectively across internal and external organizations.
* **History of Successful Technical Consulting and/or Architecture Engagements**: You'll have a history of successful technical consulting and/or architecture engagements with large-scale customers or enterprises.
* **2+ Years of Experience in Developing, Marketing, Selling, or Supporting a Client-Facing Technical Product or Service at Scale**: You'll have 2+ years of experience in developing, marketing, selling, or supporting a client-facing technical product or service at scale.
* **2+ Years of Experience in a Cybersecurity Role or Understanding of Cybersecurity Concepts**: You'll have 2+ years of experience in a cybersecurity role or understanding of cybersecurity concepts with an ability to learn quickly and apply critical thinking when challenged with customer questions.
**Compensation and Benefits**
arenaflex offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being. Learn more at the arenaflex Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
**How to Apply**
If you're a motivated and customer-centric individual with a passion for learning, introducing new technology, and shaping the customer and solutions-focused skills of your team, we want to hear from you. Don't worry if you don't meet every single requirement – we value a great attitude and a willingness to learn above all. Submit your application today!