At arenaflex, we're revolutionizing the way organizations approach analytics and data engineering. As a pioneer in the field of analytics engineering, we've built a community of over 100,000 members and 50,000 teams using our platform every week. With a strong focus on innovation and customer satisfaction, we're seeking an experienced Full Stack Customer Solutions Architect to join our team in Austin, Texas.
**About arenaflex**
arenaflex has been on a mission to help analysts create and disseminate organizational knowledge since 2016. We've pioneered the practice of analytics engineering, built the primary tool in the analytics engineering toolbox, and have been fortunate enough to see a fantastic community coalesce to help push the boundaries of the analytics engineering workflow. Today, we're proud to have surpassed $100 million in annual recurring revenue (ARR), scaling from $2M ARR to this milestone in only four years. Our momentum is fueled by our critical role as the data control plane for enterprise data teams around the world, who rely on our technology to transform data into reliable, actionable business insights.
**About the Role**
As a Customer Solutions Architect at arenaflex, you'll play a critical role in helping current customers gain the most value from their dbt Cloud deployment. You'll work closely with the Sales Director and Solutions Architect on the account to monitor an existing book of business, lead technical discussions with customers, uncover new data challenges, and showcase how dbt Cloud can address their needs through live demos and technical workshops. Your end goal will be to drive customer satisfaction, resulting in renewal and expansion among our existing customers.
**Key Responsibilities**
* Manage a portfolio of Commercial or Enterprise customers and proactively monitor the health of your accounts, product adoption, and utilization across your book of business to identify opportunities for potential expansion and churn or contraction risks
* Improve customer loyalty and retention through building and maintaining strong relationships with key technical stakeholders within customer accounts, and understanding their analytics needs and use cases to determine where dbt Cloud can help them achieve their goals
* Increase the value customers obtain from dbt Cloud through educating your customer base on new products and features as they are launched and on existing products and features that they may not be making use of
* Collaborate closely with Sales Directors and Solutions Architects on your accounts, building strong trust-based relationships and providing strategic input on the customer lifecycle and renewals processes
* Be the voice of the customer in product discussions, work with the team to improve the way we work together, and participate in other cross-functional activities
* Participate in the knowledge loop helping to improve our processes and assets and enabling others on the team
* Create and deliver external facing content through live events, blog posts, recorded tutorials, or other content
**Essential Qualifications**
* 2+ years of experience in a post-sales role, such as a technical account manager or CSE, or as a data practitioner
* A solid technical background, with a firm understanding of modern data warehousing architectures, the analytics stack, and SQL proficiency
* High degree of comfort presenting to various stakeholders or audience, ideally with experience in an externally facing role
* Ability to operate in an ambiguous and fast-paced environment and think on your feet when engaged in customer conversations
* Desire to be part of a team, both as an active member of the Customer Solutions Architect team as we continue to evolve and improve how we work, and in your day-to-day work with Sales Directors and Solutions Architects
* Openness to travel. While we work in a remote first company, we value the power of in-person relationship building, both internally and externally, so a willingness to travel to external and internal events is required
**Preferred Qualifications**
* Bonus points for dbt certification, prior dbt experience will be very helpful in this role
* Basic python competency and advanced SQL knowledge
* Have experience with ancillary tools, managing data infrastructure, APIs, etc
**What We Offer**
* Unlimited vacation time with a culture that actively encourages time off
* 401k plan with 3% guaranteed company contribution
* Comprehensive healthcare coverage
* Generous paid parental leave
* Health & wellness stipend
* Flexible stipends for:
+ Home office setup
+ Learning and development
+ Office space
+ And more!
**Compensation**
We offer competitive compensation packages commensurate with experience, including salary, equity, and where applicable, performance-based pay. Our Talent Acquisition Team can answer questions around arenaflex's total rewards during your interview process.
**Typical Starting Salary Range:** $100,000 - $130,000 OTE USD
**Location:** Austin, TX
**Remote Hiring Process**
* Interview with Talent Acquisition Partner
* Interview with Hiring Manager
* Team Interviews
* Role Play
**Who We Are**
At arenaflex, we have developed strong opinions on how companies should practice analytics. Specifically, we believe that:
* Code-based transformations offer unmatched flexibility and transparency across various “multi-player” development to power everyone in the organization to collaborate on a common language
* Data analysts should adopt similar practices and tools to software developers
* Critical analytics infrastructure should be controlled by its users as open source software
* Analytic code itself - not just analytics tools - will increasingly be open source
**Join Our Team**
If you're passionate about analytics engineering and customer satisfaction, we encourage you to apply for this exciting opportunity. Please reach out to us directly at
[email protected] if you need assistance or an accommodation. We're an equal opportunity employer and welcome a diversity of perspectives, people, and backgrounds.