Unlock your potential with a new role at arenaflex as a Customer Success Executive! Embrace a modern work style with this fully Remote opportunity. This position requires a strong and diverse skillset in relevant areas to drive success. A salary of a competitive salary is offered, reflecting your skills and experience.
**About arenaflex**
arenaflex is a global leader in intelligent insurance software solutions. With our robust platform, customer-driven partnerships, and rich ecosystem, insurers are empowered to future-proof their organizations with operational excellence in a rapidly changing marketplace. We help insurers harness the power of AI and advanced automation to support core solutions for property and casualty, workers' compensation, and life insurance, including reinsurance, financial & compliance, data & analytics, digital, and decision management. arenaflex boasts a longtime global presence, serving over 600 customers in more than 30 countries with our innovative SaaS offerings. Recognized by industry experts and selected for the Microsoft Top 100 Partner program, arenaflex is committed to partnering with our customers for their entire transformation journey and is continuously innovating to ensure their success.
**Our Culture**
At arenaflex, we are dedicated to building a diverse, equitable, and inclusive work environment. We believe that diverse perspectives, backgrounds, and experiences make us stronger and more innovative. We are committed to creating a culture where every individual is valued and can thrive regardless of their race, ethnicity, gender, age, sexual orientation, gender identity, religion, disability, or any other characteristic.
**Job Description**
We are seeking an experienced Customer Success Executive to join our team. As a Customer Success Executive, you will be responsible for advising and supporting our customers, offering solutions and tactics to help achieve their business goals while also increasing their awareness of arenaflex products and services to increase the companies' engagement and uplift the revenue from these customers. You will develop strategic plans that align with customers' priorities and emphasize tools and services that can improve efficiency, streamline processes, or increase profits.
**Key Responsibilities**
* Work with all other arenaflex departments, especially delivery and support, to ensure high degree of customer satisfaction and referenceability.
* Grow sales, and profitability through proactive management of assigned customers' relationships by selling solutions (products or services) into your assigned existing accounts being responsible to identify opportunities as well as bring them to closure.
* Manage the client portfolio, retaining and growing client revenue, to achieve annual growth.
* Develop customers' account plans for all assigned customers by leading a joint company/customer planning process that identifies relevant customer needs, prioritizes initiatives and company investments, and establishing a clear action plan for success.
* Develop and expand the depth and breadth of the customer relationships.
* Enhance customer relationships through extensive knowledge of the operations, people, business, personal and face-to-face interactions enabling a strategic, relationship-based value-added solutions.
* Serve as a trusted advisor with key accounts, customer stakeholders and executive sponsors to develop a true partnership relationship.
* Ensure overall customer success and satisfaction with the arenaflex products and services.
* Build relationships based on good rapport with both customers and internal project teams.
* Support marketing in customer activities like press releases, market speaking opportunities and other collaborations.
**Requirements**
* 10+ years of relevant working experience with at least five (5) years as a Customer Success Executive.
* Experience and knowledge of core software solutions, with a focus on the insurance industry.
* Experience interacting with customer C-Levels, key business executives and stakeholders and developing good, long-lasting rapport with them (client references will be required).
* Experience with "solutioning" and identifying new opportunities from listening to customer business needs.
* Experience closing multi-million enterprise-wide software and services solution deals.
* A successful track record of revenue and profit growth as an Account Manager in a software company.
* A history of successfully working through the entire sales lifecycle, including negotiations and deal closing.
* Strong verbal, written and presentation skills.
* Ability to serve as a trusted liaison between the customer and our business units.
* Willingness to regularly travel nationally as required.
**What We Offer**
* Competitive salary reflecting your skills and experience.
* Opportunity to work with a global leader in intelligent insurance software solutions.
* Collaborative and dynamic work environment.
* Professional development and growth opportunities.
* Recognition and rewards for outstanding performance.
* Comprehensive benefits package, including health insurance, retirement plan, and paid time off.
**How to Apply**
If you have the skills and passion we're looking for, please submit your application today. We look forward to hearing from you!