At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer support and ensure compliance in the fast-paced Fintech and Payment Industry. As a rapidly growing and progressive business, we're committed to providing our employees with career development opportunities in a dynamic, collegial working environment. If you're passionate about providing top-notch customer support, ensuring regulatory compliance, and being part of a talented team, we encourage you to apply for this exciting role.
**About arenaflex**
arenaflex is a leading provider of Recruitment services, designed to meet our clients' individual business needs. From planning stages to onboarding and induction, we strive to deliver excellence in our working practice while supporting clients in the end-to-end recruitment process. Our award-winning client in the Fintech and Payment Industry is seeking a talented Customer Support Agent & KYC Analyst to join their team.
**Job Summary**
We're looking for a highly skilled Customer Support Agent & KYC Analyst to work on our client's night shift (12:00 AM to 09:00 AM) to provide exceptional customer support and ensure compliance with regulatory requirements. As a key member of our team, you'll be responsible for handling customer complaints, providing timely and appropriate solutions, and maintaining detailed records of customer interactions. You'll also conduct thorough due diligence checks on new and existing customers to ensure compliance with KYC and AML regulations.
**Key Responsibilities**
* Handle customer complaints, provide timely and appropriate solutions, and follow up to ensure resolution via chat, email, or occasionally phone support.
* Maintain detailed records of customer interactions, inquiries, comments, and complaints.
* Troubleshoot customer issues and escalate to the appropriate teams when necessary, using platforms like Slack.
* Review and analyze customer information to ensure compliance with regulatory requirements and company policies.
* Conduct thorough due diligence checks on new and existing customers to ensure compliance with KYC and AML regulations.
* Collaborate with cross-functional teams to resolve customer issues and improve overall customer experience.
* Stay up-to-date with industry trends, regulatory requirements, and company policies to ensure compliance and provide exceptional customer support.
**Essential Qualifications**
* Fluent proficiency in Japanese (written and spoken)
* Strong problem-solving skills with the ability to provide reasonable solutions to customers.
* Prior experience in customer-oriented or KYC roles is preferred but not essential.
* Excellent written and verbal communication skills in English.
* Strong customer service skills, including empathy, patience, and problem-solving abilities.
* Familiarity with customer service software and tools.
* Ability to work independently and as part of a team in a fast-paced environment.
* Willingness to work the night shift, from 12:00 AM to 09:00 AM, 5 days per week, and occasionally including weekends and bank holidays, to support customers in the Japanese time zone fully remotely.
**Preferred Qualifications**
* High school diploma or equivalent; college degree preferred.
* Relevant experience in customer service, preferably in a global support environment.
* Excellent communication and interpersonal skills.
**Skills and Competencies**
* Strong analytical and problem-solving skills.
* Excellent communication and interpersonal skills.
* Ability to work in a fast-paced environment and prioritize tasks effectively.
* Strong attention to detail and ability to maintain accurate records.
* Ability to work independently and as part of a team.
* Strong customer service skills, including empathy, patience, and problem-solving abilities.
* Familiarity with customer service software and tools.
* Ability to stay up-to-date with industry trends, regulatory requirements, and company policies.
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to providing our employees with career development opportunities and learning benefits. As a Customer Support Agent & KYC Analyst, you'll have the opportunity to:
* Develop your skills and expertise in customer support and KYC analysis.
* Work with a talented team of professionals in the Fintech and Payment Industry.
* Collaborate with cross-functional teams to resolve customer issues and improve overall customer experience.
* Stay up-to-date with industry trends, regulatory requirements, and company policies.
* Participate in training and development programs to enhance your skills and knowledge.
**Work Environment and Company Culture**
arenaflex is a dynamic and collegial working environment that values diversity, inclusivity, and teamwork. As a Customer Support Agent & KYC Analyst, you'll have the opportunity to work with a talented team of professionals in a fast-paced environment. We offer a range of benefits, including:
* Competitive salary and benefits package.
* Opportunity to work with a leading provider of Recruitment services.
* Collaborative and dynamic working environment.
* Career development opportunities and learning benefits.
* Flexible working arrangements, including remote work options.
**Compensation, Perks, and Benefits**
* Competitive salary: £27,400.00 per year.
* Opportunity to work with a leading provider of Recruitment services.
* Collaborative and dynamic working environment.
* Career development opportunities and learning benefits.
* Flexible working arrangements, including remote work options.
* Access to a range of benefits, including health insurance, retirement plans, and employee assistance programs.
**How to Apply**
If you're passionate about providing exceptional customer support, ensuring compliance, and being part of a dynamic team, we encourage you to apply for this exciting role. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
**Application Question(s)**
* Do you currently have the right to work in the UK for at least one year?
**Language**
* Japanese (required)
**Work Location**
* Remote
**Schedule**
* 8 hour shift
* Night shift
* Weekend availability
Don't miss out on this exciting opportunity to join our team and contribute to our company's success. Apply now and take the first step towards a rewarding career in customer support and KYC analysis!