At arenaflex, we're on a mission to revolutionize the way we interact with our customers, and we're looking for a talented and dedicated individual to join our team as an Experienced Full Stack Customer Support Specialist. As a key member of our Digital Experience and Client Data Management team, you'll play a critical role in driving the success of our ongoing client information stage (CDP), Adobe Experience Platform. If you're passionate about delivering exceptional customer experiences and have a strong background in technical expertise, we want to hear from you!
**About arenaflex**
arenaflex is a leading innovator in the travel industry, committed to providing exceptional customer experiences that exceed expectations. With a rich history of innovation and a passion for excellence, we're constantly pushing the boundaries of what's possible. Our team is made up of talented individuals from diverse backgrounds, united by a shared vision of delivering world-class experiences that inspire and delight.
**About the Role**
As an Experienced Full Stack Customer Support Specialist, you'll be responsible for providing expert technical support to our internal teams, clients, and stakeholders. You'll work closely with our IT and other groups to ensure seamless execution of technical requirements and implementations. Your expertise will be essential in investigating and resolving complex technical issues, providing training and guidance on the effective use of our CDP and Adobe Experience Platform, and collaborating with Adobe Support and Consulting teams to drive product improvements and workarounds.
**Key Responsibilities**
* Oversee and maintain the Adobe Experience Platform (AEP) Ongoing CDP to address project issues and ensure optimal performance.
* Support new development, setup, and maintenance on the platform, including troubleshooting and resolving technical issues.
* Provide expert technical guidance and direction to internal teams on the use of the CDP and RT-CDP stage.
* Investigate and resolve complex technical issues related to the platform and execute solutions.
* Collaborate with IT and other groups to align on technical requirements and implementations.
* Stay up-to-date with the latest trends and best practices related to Adobe Experience Platform.
* Conduct regular reviews to ensure optimal utilization of the platform.
* Develop and deliver training courses to up-skill internal teams on the effective use of the platform.
* Collaborate with Adobe Support and Consulting teams to drive product improvements and workarounds.
**Advantages and Benefits**
A career at arenaflex offers more than just a job – it's a chance to see the world, grow professionally, and enjoy a range of benefits that will help you continue to thrive. Some of the advantages and benefits you can expect include:
* Competitive compensation package, including a salary of $35/hour.
* Industry-leading benefits sharing and 401(k) with generous direct contribution and company match.
* Comprehensive medical benefits, including clinical, dental, vision, short/long-term disability, and life benefits.
* A detailed health plan that recognizes the importance of physical, mental, financial, and social well-being.
* Domestic and global flight honors.
**What You Need to Succeed**
To be successful in this role, you'll need to possess the following minimum qualifications:
* Relevant experience in technical expertise and marketing strategy.
* Strong technical skills, especially with Adobe Experience Platform or similar platforms like Salesforce C360 or Portion.
* Ability to investigate and resolve complex technical issues.
* Excellent communication skills, with the ability to explain technical concepts to non-technical audiences.
* Strong analytical skills.
* A focus on the health and safety of self, others, and personal data.
* Ability to work with diverse individuals, thinking, and styles.
* High school diploma, GED, or equivalent.
* At least 18 years old and authorized to work in the US.
**What Will Give You an Edge**
While the minimum qualifications are essential, we're looking for candidates who can bring additional skills and experience to the table. Some of the preferred qualifications include:
* Postgraduate education in Business, Software Engineering, Information Science, or related field.
* Experience with Client Data Platforms, such as Adobe Experience Platform or similar platforms like Salesforce C360 or Portion.
* Demonstrated history of successfully managing and executing complex enterprise-level platforms.
* In-depth knowledge of data management and data governance best practices.
* Related experience in a large-scale e-commerce or digital business environment, preferably with a focus on customer journey optimization.
**Work Environment and Culture**
As a member of the arenaflex team, you'll be part of a dynamic and collaborative work environment that values innovation, creativity, and customer-centricity. Our culture is built on a foundation of trust, respect, and open communication, with a focus on delivering exceptional customer experiences that exceed expectations.
**How to Apply**
If you're a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We're excited to review your application and look forward to hearing from you.