At arenaflex, we're committed to delivering exceptional customer experiences that exceed our passengers' expectations. As a key member of our airport operations team, you'll play a vital role in ensuring that our customers receive the highest level of service, from ticketing and baggage check-in to gate boarding and beyond. If you're passionate about delivering world-class customer service, have a flair for languages, and are eager to join a dynamic team, we want to hear from you!
**About arenaflex**
arenaflex is a leading player in the aviation industry, dedicated to providing safe, reliable, and efficient air travel experiences to millions of passengers worldwide. Our commitment to innovation, customer satisfaction, and employee development has earned us a reputation as a top employer in the industry. As a Ticket/Gate Agent LOD Spanish, you'll be part of a diverse and inclusive team that values collaboration, creativity, and continuous learning.
**Key Responsibilities**
As a Ticket/Gate Agent LOD Spanish, you'll be responsible for delivering exceptional customer service to our passengers, ensuring that their travel experience is smooth, pleasant, and memorable. Your key responsibilities will include:
* Greeting customers, guiding them through the ticketing and baggage check-in process, and providing assistance with travel documentation
* Using computer systems to sell, print, and reissue tickets, as well as manage the check-in process
* Tagging baggage and performing lifting tasks that involve transferring baggage from scales to conveyor belts
* Operating jet ways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors
* Assisting customers with seat availability, making gate announcements regarding the boarding process, flight status, checking and handling baggage, managing, and initiating the boarding process
* Practicing safety-conscious behaviors in all operational processes and procedures
**Essential Qualifications**
To succeed in this role, you'll need to possess the following essential qualifications:
* Fluency in both English and Spanish, with the ability to pass standardized language assessments both verbal and written
* Consistently prioritizing safety and security of self, others, and personal data
* Embracing a diverse set of people, thinking, and styles
* Possessing a high school diploma, GED, or high school equivalency
* Being at least 18 years of age and having authorization to work in the United States
* Must be proficient in English
* Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation
* Possessing basic computer skills
* Must successfully pass a Customer Service Assessment
* Frequently lifting bags or items weighing up to and including 50 pounds
* Occasionally lifting bags or items weighing between 50 and 70 pounds
* Being willing to work a fixed and/or rotating schedule, including afternoons, evenings, weekends, and holidays
* Passing a physical ability test (PAT)
* Ability to hold airport-specific requirements such as a SIDA Badge and Customs Seal
**Preferred Qualifications**
While not essential, the following qualifications will give you a competitive edge:
* Previous ticketing experience
* Familiarity with airport operations and customer service procedures
* Strong problem-solving and conflict resolution skills
* Ability to work in a fast-paced, dynamic environment
* Experience working with diverse customer groups and populations
**Benefits and Perks**
As a valued member of the arenaflex team, you'll enjoy a range of benefits and perks that will help you grow, develop, and thrive in your career. These include:
* Competitive salary and industry-leading profit-sharing program
* 401(k) with generous company contributions up to 9%
* Paid time off, including vacation, holidays, paid personal time, maternity and parental leave
* Comprehensive health benefits, including medical, dental, vision, short/long-term disability, and life benefits
* Family care assistance through fertility support, surrogacy, and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
* Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
* Domestic and international space-available flight privileges for employees and eligible family members
* Career development programs to achieve your long-term career goals
* Worldwide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
* Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective, and help implement strategies
* Recognition rewards and awards through the platform Unstoppable Together
* Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks, such as car and hotel rentals, auto, home, and pet insurance, legal services, and childcare
**What You'll Get**
As a Ticket/Gate Agent LOD Spanish, you'll enjoy a dynamic and supportive work environment, opportunities for career growth and development, and a comprehensive benefits package that will help you thrive in your role. If you're passionate about delivering exceptional customer service, have a flair for languages, and are eager to join a dynamic team, we want to hear from you!
**How to Apply**
Don't hesitate – apply today! We value a great attitude and a willingness to learn above all. Submit your application today and take the first step towards an exciting career with arenaflex.