Are you a customer-focused professional with a passion for delivering exceptional support in the medical billing industry? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further! arenaflex, a national leader in providing home medical equipment and services, is seeking an experienced Medical Billing Customer Support Specialist to join our team in a 2nd shift remote role.
**About arenaflex**
arenaflex is a company that truly cares about the well-being of our patients and customers. We provide high-quality medical products, services, and outstanding customer care through hundreds of locations across 45 states. Our mission is to empower patients to manage their health and treatment at home, and we're committed to making a positive impact in the lives of those we serve.
**Overview and Responsibilities**
As a Medical Billing Customer Support Specialist, you will be the first point of contact for new customers, providing support and guidance on our products and services. Your primary responsibilities will include:
* Processing new orders, responding to questions, and resolving issues in a timely manner to ensure patient, referral, and employee satisfaction
* Collecting co-pays and deductible amounts, conducting insurance verification and eligibility for services/products, and obtaining authorization and qualification documentation
* Maintaining accuracy and quality control throughout patient contact and data entry, and preparing complete and accurate files for the Billing Department
* Providing product/service information and education by answering questions, offering assistance, and working extensively with our proprietary eIntake system
* Performing other duties as assigned, including building relationships with locations, field management, patients, and referral sources
**Essential Duties and Responsibilities**
* Collects co-pays and deductible amounts
* Conducts insurance verification and eligibility for services/products
* Conducts patient satisfaction calls and acts as patient advocate to resolve questions or concerns
* Develops and maintains a working knowledge of current products and services, Medicare, Medicaid, insurance regulations, and FDA/DOT and JCAHO guidelines
* Maintains accuracy and quality control throughout patient contact and data entry
* Manages all aspects of initial intake, including answering the phone and receiving faxes, collecting patient and referral source information, inputting data into IMBS and eIntake, printing tickets, assembling charts, and processing paperwork
* Obtains authorization and qualification documentation
* Prepares complete and accurate files for Billing Department
* Processes new orders, responds to questions, resolves issues, or forwards to appropriate personnel in a timely manner to ensure patient, referral, and employee satisfaction
* Processes work orders to field locations and coordinates timely fulfillment of products and services ordered
* Provides product/service information and education by answering questions, offering assistance
* Provides thorough review and Quality Assurance for medical necessity and documentation requirements of payors and regulatory bodies
* Works extensively with eIntake proprietary system
**Qualifications**
* High school diploma or GED equivalent required
* One to three years of related prior work experience in a team-oriented environment
* Experience in medical field and administrative record management
* Strong customer service background
* Effectively communicate in English; both oral and written
* Helpful, knowledgeable, and polite while maintaining a positive attitude
* Interpret a variety of communications in English (verbal, non-verbal, written, listening, and visual)
* Knowledge of medical billing practices and of billing reimbursement
* Maintain confidentiality and practice discretion and caution when handling sensitive information
* Medical terminology
* Multi-task along with attention to detail
* Self-motivation, organized, time-management, and deductive problem-solving skills
* Sense of urgency and responsiveness to physicians, location employees, and patients
* Work independently and as part of a team
**Skills and Competencies**
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment with multiple priorities and deadlines
* Strong problem-solving and analytical skills
* Ability to maintain confidentiality and handle sensitive information
* Proficiency in Microsoft applications, including Word and Excel
* Familiarity with email transmission and communication, internet navigation, and research
* Ability to work independently and as part of a team
**Work Environment and Company Culture**
* 100% remote work from home day one of employment
* 2nd shift Mon - Fri 11:30am - 8pm CST
* Collaborative and dynamic work environment
* Opportunities for professional growth and development
* Recognition and rewards for outstanding performance
* Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off
**Compensation and Benefits**
* Pay starting at $16.25 for the 2nd shift
* Quarterly bonus opportunity
* Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off
* Generous paid time off and paid holidays
* Overtime pay for non-exempt hourly positions based on business needs
* Commission for Account Executives
* Fixed and variable rate car reimbursement for Area Managers and Account Executives
* Employee discount program
* Employee recognition program
* Bonus and incentive opportunities
* Mileage reimbursement (when applicable for the position)
* Telephone reimbursement (when applicable for the position)
* EAP
* 401(k)
* Medical, Prescription, Dental, and Vision
* HSA and FSA/Dependent Care FSA
* Life Insurance, Disability, Accidental death, Identity protection, and Legal services
* Meru Health Mental health and Mercer SmartConnect Medicare programs
* Livongo Diabetes and High Blood Pressure programs
* Healthcare Bluebook and RX Savings solutions programs
* HEPB and TB vaccinations
**How to Apply**
If you're a motivated and customer-focused professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We look forward to hearing from you!
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.