At arenaflex, we are dedicated to delivering exceptional healthcare services to our patients, and we are seeking a highly motivated and detail-oriented Medical Intake / Data Entry Specialist to join our team. As a vital first point of contact for our Utilization Review Department, you will play a critical role in supporting the collection of intake information, creating electronic patient files, and sorting and mailing certification letters. If you have a passion for delivering outstanding customer service, possess excellent communication skills, and are proficient in data entry, we encourage you to apply for this exciting opportunity.
**About arenaflex**
arenaflex is a nationwide, independent leader in personalized managed health care, focused on delivering comprehensive services with program excellence and cost containment. With over three decades of innovative and professional health care excellence, we have established a reputation as an industry leader, committed to conserving health care dollars while ensuring quality care through effective programs and personalized service.
**Overview of the Role**
As a Medical Intake / Data Entry Specialist, you will be responsible for supporting the Utilization Review Department by performing the following key duties:
* Answering Utilization Review line and directing calls to the appropriate person, retrieving voicemail, and transferring messages to the assigned nurse
* Collecting demographic information to create patient files
* Printing, mailing, faxing, and copying correspondence as necessary
* Performing other duties as assigned by the URA Team Leader
**Key Responsibilities**
* Answering and directing calls to the appropriate person or department
* Collecting and entering patient demographic information into our database
* Creating and maintaining accurate and up-to-date patient files
* Printing, mailing, faxing, and copying correspondence as necessary
* Performing data entry tasks with high accuracy and attention to detail
* Providing exceptional customer service to patients, providers, and internal stakeholders
* Maintaining confidentiality and adhering to HIPAA guidelines
* Collaborating with the URA Team Leader to prioritize tasks and meet deadlines
**Requirements**
* High School Diploma or equivalent required
* Courses in computers, medical terminology, data entry, word processing, and secretarial training desired
* At least one year of professional office experience, with experience in a healthcare environment required
* Knowledge of computers, data entry in databases, word processing, and multiple line telephone systems
* Bi-lingual helpful but not required
* Ability to proof written material accurately and accurately enter data into our database
* Ability to organize a large variety of tasks and prioritize as directed by the assigned URA Team Leader
* Understanding of customer service and ability to provide exceptional service to patients, providers, and internal stakeholders
**Preferred Qualifications**
* Experience in a healthcare environment, preferably in a utilization review or case management role
* Knowledge of medical terminology and coding systems
* Experience with electronic health records (EHRs) and practice management systems
* Ability to work in a fast-paced environment with multiple priorities and deadlines
* Strong communication and interpersonal skills, with the ability to work effectively with diverse stakeholders
**Compensation and Benefits**
* Competitive hourly wage of $16-16.5 per hour
* Quarterly bonus eligibility
* Comprehensive benefits package, including medical, dental, vision, long-term care, short-term disability, long-term disability, company-paid and voluntary life insurance, critical illness, accident insurance, and flexible spending
* 401k plan with company match, fully vested after 1 year
* Paid holidays and vacation time
* Work-life balance, with a hybrid schedule that includes 2 days per week remote work after successful completion of the training period
* Monday-Friday, 9:30 am-6:00 pm shift, with shift differential available for this shift
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we are committed to the growth and development of our employees. As a Medical Intake / Data Entry Specialist, you will have opportunities to:
* Develop your skills and knowledge in healthcare administration and data entry
* Collaborate with experienced professionals in the field
* Participate in ongoing training and professional development programs
* Pursue advanced education and certifications in healthcare administration and related fields
**Work Environment and Company Culture**
arenaflex is a dynamic and supportive work environment that values diversity, equity, and inclusion. We are committed to creating a workplace culture that is inclusive, respectful, and welcoming to all employees. As a Medical Intake / Data Entry Specialist, you will be part of a team that is dedicated to delivering exceptional healthcare services to our patients.
**How to Apply**
If you are a motivated and detail-oriented individual with a passion for delivering outstanding customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer and welcomes diversity and inclusion in the workplace. We are committed to providing a workplace culture that is inclusive, respectful, and welcoming to all employees, regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability, or protected veteran status.