Join a dynamic team that's making a tangible difference in the lives of customers. arenaflex is seeking a highly skilled and dedicated Part Time Customer Service Representative to join our remote team. This is an exciting opportunity to work with a leading company that values innovation, growth, and customer satisfaction.
**About arenaflex**
arenaflex is a forward-thinking organization that's revolutionizing the way we approach customer service. With a strong focus on innovation and customer-centricity, we're committed to delivering exceptional experiences that exceed our customers' expectations. Our team is passionate about making a difference, and we're looking for like-minded individuals to join our journey.
**Job Summary**
As a Part Time Customer Service Representative, you'll be the face of arenaflex, providing technical assistance and support to our internal and external clients, trading partners, and vendors. You'll be responsible for answering calls in an efficient, courteous, and accurate manner, while assessing customer needs and offering solutions. If you're passionate about delivering exceptional customer experiences and have a strong desire to grow your career, we want to hear from you.
**Key Responsibilities**
* Answer a high volume of inbound technical phone calls in a fast-paced and dynamic environment
* Troubleshoot, diagnose, and resolve technical issues with high First Contact Resolution rates (FCR)
* Follow established policies, procedures, processes, and workflows to ensure appropriate resolution of issues of limited scope
* Document all issues, comments, and resolutions in our software system applications
* Collaborate with our team to provide exceptional customer experiences and resolve complex issues
**Essential Functions**
* Answering a high volume of inbound technical phone calls
* Troubleshooting diagnosing and resolving technical issues with high First Contact Resolution rates (FCR)
* Following established policies, procedures, processes, and workflows to ensure appropriate resolution of issues of limited scope
* Documenting all issues, comments, and resolutions in our software system applications
**General Requirements**
* Ability to work in a fast-paced dynamic environment
* Open to coaching, adaptable, and willing to try innovative approaches
* Dedicated quiet workspace
* Reliable high-speed internet connection required
**Qualifications**
* High school diploma, GED certificate, or equivalency
* Associate or bachelor's degree in healthcare management preferred
* Minimum of two years' experience in customer service, including six months in a lower-level customer care representative role
* Understanding of the insurance industry, electronic claims, medical office knowledge, and/or coding/billing preferred
**Technical Competencies**
* Technical expertise with specialized applications, including knowledge of hardware, software, applications, and preferred vendor systems
* Knowledge of claim formats (e.g., ANSI, NSF, and Print Image) and HIPAA transactions sets (e.g., 837, 835, 270/271, and 276/277) preferred
**Behavioral Competencies**
* Excellent verbal communication and written documentation skills
* Strong customer service skills
* Ability to work in a fast-paced team environment with excellent organizational skills
**Salary and Other Compensation**
* The hourly rate for this position is between $17.50 - $19.00 per hour, depending on experience and other qualifications of the successful candidate
* This position is also eligible for arenaflex's discretionary annual incentive program, based on performance and subject to the terms of our applicable plans
**Benefits**
* arenaflex offers a comprehensive benefits package, including:
+ Medical/Dental/Vision/Life Insurance
+ Paid holidays plus Paid Time Off
+ 401(k) plan and contributions
+ Long-term/Short-term Disability
+ Paid Parental Leave
+ Employee Stock Purchase Plan
**Career Growth Opportunities**
* arenaflex is committed to helping our employees grow their careers and achieve their goals. As a Part Time Customer Service Representative, you'll have opportunities to develop your skills and advance your career within our organization.
**Work Environment and Company Culture**
* arenaflex is a remote-friendly organization that values flexibility and work-life balance. Our team is passionate about delivering exceptional customer experiences, and we're committed to creating a positive and inclusive work environment.
**How to Apply**
If you're passionate about delivering exceptional customer experiences and have a strong desire to grow your career, we want to hear from you. Please submit your application today, and join our team of dedicated professionals who are making a tangible difference in the lives of customers.