At arenaflex, we are dedicated to providing high-quality medical products and services to our patients, empowering them to manage their health and treatment at home. As a national leader in the home medical equipment industry, we are seeking an experienced Patient Care Customer Service Coordinator to join our team in Murray, KY. In this role, you will be responsible for contacting patients regarding delivery of equipment, taking patient orders, verifying patient information, and placing orders in a timely manner.
**About arenaflex**
arenaflex is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. With hundreds of locations across 45 states, we provide high-quality medical products, services, and outstanding customer care to our patients.
**Overview and Responsibilities**
We are seeking a dedicated Patient Care Coordinator for our Sleep Central Murray, KY Operations. In this position, you will be responsible for:
* Contacting all patients regarding delivery of equipment
* Taking patient orders
* Verifying patient information
* Placing orders in a timely manner
* Accurately transcribing patient profiles over the telephone, including data entry of information and possible outbound calling
* Obtaining medically necessary documentation
* Processing patient orders through our Online Pharmacy system
* Resolving tracking issues and rescheduling shipping orders for patients
* Troubleshooting problems based on patient input regarding the scope and/or magnitude of failure
* Verifying orders are complete
* Performing other duties as assigned
**Essential Duties and Responsibilities**
* Accurately transcribes patient profile over telephone including data entry of information and possible outbound calling
* Obtains medically necessary documentation
* Processes patient orders through Online Pharmacy system
* Resolves tracking issues and reschedules shipping orders for patients
* Troubleshoots problems based on patient input regarding the scope and/or magnitude of failure
* Verifies orders are complete
* Performs other duties as assigned
**Qualifications**
* Employment is contingent on:
+ Background investigation (company-wide)
+ Drug screen (when applicable for the position)
+ Valid driver’s license in state of residence with a clean driving record (when applicable for the position)
* Education and/or Experience:
+ High school diploma or GED equivalent
+ One to three years of related prior work experience in a team-oriented environment preferred
+ Strong customer service background preferred
**Skills, Knowledge and Abilities**
* Effectively communicate in English; both oral and written, with physicians, location employees, and patients to ensure questions and concerns are processed in a timely manner
* Helpful, knowledgeable, and polite while maintaining a positive attitude
* Interpret a variety of instructions in a variety of communication mediums
* Maintain confidentiality and practice discretion and caution when handling sensitive information
* Multi-task along with attention to detail
* Must be able to accurately perform simple mathematical calculations using addition, subtraction, multiplication, and division
* Self-motivation, organized, time-management, and deductive problem-solving skills
* Work independently and as part of a team
**Physical Demands**
* After Hours Call Center of Sleep Center works during Non-Business hours (Sleep Center has both Business and Non-Business hours. Non-Business hours is our After Hours Call Center)
* Requires sitting, walking, standing, talking, or listening
* Requires close vision to small print on computer and/or paperwork
**Machines, Equipment and Technical Abilities**
* Email transmission and communication
* Internet navigation and research
* Microsoft applications including but not limited to Word, Excel, etc.
* Office equipment; fax machine, copier, printer, phone, and computer
**Work Environment**
* Office environment
**Benefits**
* Generous paid time Off and paid holidays
* Overtime pay for non-exempt hourly positions based on business needs
* Commission for Account Executives
* Fixed and variable rate car reimbursement for Area Managers and Account Executives
* Employee discount program
* Employee recognition program
* Bonus and incentive opportunities
* Mileage reimbursement (when applicable for the position)
* Telephone reimbursement (when applicable for the position)
* EAP
* 401k
* Medical, Prescription, Dental, and Vision
* HSA and FSA/Dependent Care FSA
* Life Insurance, Disability, Accidental death, Identity protection, and Legal services
* Meru Health Mental health and Mercer SmartConnect Medicare programs
* Livongo Diabetes and High Blood Pressure programs
* Healthcare Bluebook and RX Savings solutions programs
* HEPB and TB vaccinations
**Why Join arenaflex?**
* Competitive salary and benefits package
* Opportunities for career growth and professional development
* Collaborative and supportive work environment
* Recognition and rewards for outstanding performance
* Comprehensive training and onboarding program
* Flexible work arrangements, including remote work options
**How to Apply**
If you are a motivated and customer-focused individual with a passion for delivering exceptional patient care, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity Employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.