At arenaflex, we are committed to providing exceptional patient care and delivering a distinctive and delightful customer experience. As a Pharmacy Customer Service Associate, you will play a vital role in ensuring that our patients receive the highest level of service and care. If you are passionate about delivering outstanding customer service and have a strong desire to work in a dynamic retail environment, we encourage you to apply for this exciting opportunity.
**About arenaflex**
arenaflex is a leading healthcare company that is dedicated to providing innovative solutions to improve patient outcomes. Our team of dedicated professionals is committed to delivering exceptional patient care and service. We are proud to be a part of a company that values its employees and provides opportunities for growth and development.
**Job Summary**
As a Pharmacy Customer Service Associate, you will be responsible for providing exceptional customer service to our patients and customers. You will work closely with our pharmacists and other healthcare professionals to ensure that our patients receive the highest level of care. Your primary responsibilities will include:
* Registering sales on assigned cash register and providing customers with courteous, fair, friendly, and efficient checkout service.
* Assisting the pharmacist, under direct supervision, in the practice of pharmacy, including using pharmacy systems to obtain patient and drug information and process prescriptions.
* Engaging customers and patients by greeting them and offering assistance with products and services.
* Resolving customer issues and answering questions to ensure a positive customer experience.
* Modeling and sharing customer service best practices with all team members to deliver a distinctive and delightful customer experience.
**Key Responsibilities**
* Provides exceptional customer service to patients and customers, including greeting them and offering assistance with products and services.
* Registers sales on assigned cash register and provides customers with courteous, fair, friendly, and efficient checkout service.
* Assists the pharmacist, under direct supervision, in the practice of pharmacy, including using pharmacy systems to obtain patient and drug information and process prescriptions.
* Engages customers and patients by greeting them and offering assistance with products and services.
* Resolves customer issues and answers questions to ensure a positive customer experience.
* Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience.
* Recommends items for sale to customers and recommends trade-up and/or companion items.
* Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
* Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records.
* Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
* Performs duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager, including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions.
* Assists pharmacists in scheduling and maintaining work flow.
* Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program.
* Reviews and complies with the arenaflex Pharmacy Code of Conduct.
* Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.
* Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager.
* Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals.
* Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs.
* Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
* Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise.
* Completes resets and revisions as directed.
* Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves).
* For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
* Has working knowledge of store systems and store equipment.
* Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
* Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
* Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
* Complies with all company policies and procedures; maintains respectful relationships with coworkers.
* Completes special assignments and other tasks as assigned.
**Essential Qualifications**
* Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
* Requires willingness to work flexible schedule, including evenings and weekend hours.
**Preferred Qualifications**
* Prefer six months of experience in a retail environment.
* Prefer to have prior work experience with arenaflex.
* Prefer good math skills so they can fill prescriptions accurately, including counting, measuring and weighing medications.
* Prefer good computer skills.
* Prefer the knowledge of store inventory control.
* Prefer PTCB certification.
**Skills and Competencies**
* Excellent communication and interpersonal skills.
* Ability to work in a fast-paced environment and prioritize tasks effectively.
* Strong problem-solving and analytical skills.
* Ability to work independently and as part of a team.
* Strong customer service skills and ability to provide exceptional patient care.
* Ability to maintain confidentiality and handle sensitive information.
* Strong organizational and time management skills.
* Ability to work in a dynamic retail environment and adapt to changing situations.
**Career Growth Opportunities and Learning Benefits**
* arenaflex offers a comprehensive training program to help you develop your skills and knowledge.
* Opportunities for career growth and advancement within the company.
* Competitive salary and benefits package.
* Opportunities for professional development and continuing education.
**Work Environment and Company Culture**
* arenaflex is a dynamic and fast-paced retail environment.
* Our team of dedicated professionals is committed to delivering exceptional patient care and service.
* We value our employees and provide opportunities for growth and development.
* Our company culture is built on a foundation of respect, integrity, and teamwork.
**Compensation, Perks, and Benefits**
* Competitive salary and benefits package.
* Opportunities for career growth and advancement within the company.
* Comprehensive training program to help you develop your skills and knowledge.
* Opportunities for professional development and continuing education.
* Flexible scheduling and work-life balance.
**Conclusion**
If you are passionate about delivering exceptional customer service and have a strong desire to work in a dynamic retail environment, we encourage you to apply for this exciting opportunity. As a Pharmacy Customer Service Associate at arenaflex, you will have the opportunity to make a real difference in the lives of our patients and customers. We offer a comprehensive training program, competitive salary and benefits package, and opportunities for career growth and advancement within the company. Apply now to join our team and start your career with arenaflex!