At arenaflex, we're dedicated to delivering exceptional customer experiences in the healthcare industry. As a leading provider of innovative solutions, we're seeking a highly skilled and compassionate Remote Healthcare Customer Service Representative to join our team. If you're passionate about delivering top-notch service, have a strong background in healthcare, and are looking for a challenging and rewarding role, we encourage you to apply today!
**The Opportunity**
We're looking for a talented individual to join our team of customer service professionals, working remotely in the healthcare systems & services industry in Louisiana, United States. As a Remote Healthcare Customer Service Representative, you'll play a vital role in providing exceptional service to our clients' members or customers, answering inbound phone calls, and resolving their queries and concerns.
**About arenaflex**
arenaflex is a dynamic and innovative company that's committed to making a positive impact in the healthcare industry. We're passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join our team. Our company culture is built on the values of empathy, compassion, and excellence, and we're dedicated to creating a work environment that's supportive, inclusive, and rewarding.
**Responsibilities**
As a Remote Healthcare Customer Service Representative, you'll be responsible for:
* Performing PCP Change/Provider Lookup
* Looking up Medical Benefits such as benefit maximums, copay/coinsurances, Prior Authorization pre-requisite, and coverage
* Reviewing Ancillary Benefits such as Dental, Vision, Over the Counter, etc.
* Processing claims inquiries, Member may receive a bill for a service (ex: MRI procedure)
* Answering enrollment/disenrollment inquiries
* Answering Grievances/Complaints
* Performing billing such as making payments, transaction history, premium inquiries, etc.
* Managing LEP inquires and disputes
* Assisting in material request such as ID cards, Large/Brail print materials, and Catalogs
* Providing self-help options such as member portal
* Providing local locations to pharmacies, OTC and Specialist
**Experience Required for Your Success**
To be successful in this role, you'll need:
* At least a High School diploma or equivalent
* Minimum of 18 months Call center experience
* Healthcare background a plus
* Minimum of 2 years Computer Experience in work environment
* Ability to multi-task
* Strong written and oral communication skills
* Ability to display empathy and care
* Dedicated area to work from in your home
* Internet speed requirement of 50 Mb/s for download speeds and 10 Mb/s for upload speeds (Wireless access/WIFI is not permitted)
**What We Offer**
As a Remote Healthcare Customer Service Representative at arenaflex, you'll enjoy:
* A competitive salary
* Medical, dental, vision, and 401K benefits
* Earned PTO
* Opportunities for career growth and professional development
* A dynamic and supportive work environment
* The chance to make a positive impact in the healthcare industry
**Why Join arenaflex?**
At arenaflex, we're passionate about creating a work environment that's supportive, inclusive, and rewarding. We believe in empowering our employees to grow and develop their careers, and we offer a range of opportunities for professional development and growth. If you're looking for a challenging and rewarding role that will allow you to make a positive impact in the healthcare industry, we encourage you to apply today!
**How to Apply**
If you're passionate about delivering exceptional customer service and have the skills and experience we're looking for, please submit your application today. We can't wait to hear from you!