At arenaflex, we're passionate about delivering exceptional customer experiences that drive business growth and success. As a leading provider of customer service and community management solutions, we're seeking a highly skilled and motivated Seasonal Online Customer Service Agent to join our UK remote team. If you're a customer service enthusiast with a passion for delivering outstanding support, we want to hear from you!
**About arenaflex**
arenaflex is a global leader in customer service and community management, empowering businesses to deliver human support in the 21st century. With a strong presence in the UK and US, we've established ourselves as a fast-growth company, working with an impressive client list of industry-leading brands, charities, and government departments. Our mission is to revolutionize traditional contact centers by leveraging cloud-based community initiatives, social media, live chat, and email to power customer engagement.
**The Role**
As a Seasonal Online Customer Service Agent, you'll be handling email support for a UK leading retail brand, providing exceptional customer experiences that drive loyalty and retention. This is a remote, freelance contractual role with the potential to transition to a full-time position following continued growth and success. You'll need access to a computer or laptop, compatible with our software, and a stable internet connection. Don't worry – we'll provide full training, support, and software to ensure your success.
**Key Responsibilities**
* Manage, brief, and coordinate customer service responses generated from our client accounts on a daily basis
* Effectively respond to all Customer Support tickets
* Pro-actively escalate and spot potential PR threats, and follow support briefs
* Initiate and sustain relationships with clients and prospects, as assigned to you by your Account Manager
* Collaborate with our team to deliver exceptional customer experiences and drive business growth
**Essential Qualifications**
* 2+ years of experience in online customer service (email/live chat)
* Strong writing, organization, and communication skills
* Previous experience delivering customer support using CRM systems such as Zendesk, Freshdesk, Gorgias, or Salesforce
* Excellent written and verbal communication skills
* Superb time management and attention to detail
* Ability to work independently and as part of a remote team
* Passion for delivering exceptional customer service and a willingness to learn and grow
**Preferred Qualifications**
* Experience in a similar role, with a focus on customer service and community management
* Knowledge of digital customer management tools and how to undertake online customer service
* Copywriting and proofreading skills
* High accuracy and attention to detail
* Ability to work flexible hours, including weekends
* Interest in moving into a Team Leader or Account Manager role in the future
**What's On Offer**
* Competitive hourly rate of £11.44
* Opportunity to work from home and enjoy a great work-life balance
* Regular digital socials and outgoing team events
* Potential for full-time employment following continued growth and success
* Ongoing training and development opportunities to enhance your skills and career
**Schedule and Benefits**
* 21-35 hours per week, Monday to Sunday
* 8-hour shifts, with flexibility to work day shifts and weekends
* Opportunity to work flexible hours, including evenings and weekends
* Access to a range of benefits, including a monthly invoice paid within 24 hours
**How to Apply**
If you're a motivated and customer-focused individual with a passion for delivering exceptional support, we want to hear from you! Apply now and take the first step towards a rewarding new role with arenaflex.
**Join our team and be part of something amazing!**