Join arenaflex, a leading provider of innovative healthcare communication solutions, as a Tier 1 Support Specialist. As a member of our 24/7/365 support team, you will play a critical role in delivering exceptional customer experiences to our end-users, including physicians, nurses, and system administrators. If you're passionate about providing top-notch technical support and have a strong desire to work in a dynamic, fast-paced environment, we encourage you to apply.
**About arenaflex**
arenaflex is a rapidly growing company that offers best-in-class clinical communications, scheduling, and patient engagement solutions. Our mission is to accelerate speed to care by optimizing provider schedules and dynamically routing messages to the right person at the right time in any care setting. By joining arenaflex, you'll have the opportunity to be part of a team that's making a significant impact on patient care and clinical workflows.
**Our Story**
arenaflex has experienced an impressive 88% growth rate over the past three years, and we're committed to continuing this momentum. We've been recognized as one of the fastest-growing private companies in America, and our solutions have been featured on the Inc. 5000 list. Our team is passionate about delivering exceptional customer experiences, and we're seeking like-minded individuals to join our support team.
**Position Overview**
As a Tier 1 Support Specialist, you'll be responsible for providing technical support and guidance to our end-users, ensuring they have a seamless experience with our solutions. Your primary focus will be on resolving customer issues, providing training and education, and collaborating with other teams to deliver exceptional support. You'll work closely with our customer success, integration, and technical teams to ensure that our customers receive the highest level of support.
**Key Responsibilities**
* Field incoming client communications via phone, chat, and our online customer portal
* Help end-users administer their arenaflex applications
* Train end-users on how best to use arenaflex's phone, mobile, and web applications
* Own basic-to-advanced troubleshooting efforts related to message delivery and/or message content issues; identify root cause(s) and make the appropriate configuration changes to resolve the issue
* Consult, design, configure, and deploy custom applications leveraging best practices to meet workflow needs of arenaflex's end-users
* Build and revise new user accounts based on established standards and best practices
* Work with end-users and hospital IT personnel to troubleshoot mobile and web connectivity issues
* Collaborate with other arenaflex teams on escalated technical issues
**What We're Looking For**
* Strong technical aptitude and excellent analytical and troubleshooting skills
* Excellent written and verbal communication skills, with the ability to communicate effectively with customers and internal teams
* Ability to work in a fast-paced environment and successfully prioritize competing tasks
* High customer empathy and exceptional customer service skills
* Access to high-speed internet
* Ability to work some holidays and weekends (one weekend day)
* Willingness to work evenings or overnights (night shifts)
**What We Offer**
* Competitive salary ($19/hour)
* Comprehensive benefits package, including health, dental, vision, life, and disability insurance options available day one
* 401K with match and immediate vesting
* 17 company holidays, 2 floating holidays, and a competitive paid time off policy
* Internal advancement opportunities
* Remote-first work environment
* Opportunity to work with a rapidly growing company that's making a significant impact on patient care and clinical workflows
**Why Join arenaflex?**
* Be part of a dynamic and fast-paced team that's passionate about delivering exceptional customer experiences
* Work with a leading provider of innovative healthcare communication solutions
* Enjoy a comprehensive benefits package and competitive salary
* Have opportunities for internal advancement and professional growth
* Be part of a company that's committed to compliance with all applicable state and federal laws prohibiting employment discrimination
**How to Apply**
If you're passionate about providing top-notch technical support and have a strong desire to work in a dynamic, fast-paced environment, we encourage you to apply. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity Employer and is committed to compliance with all applicable state and federal laws prohibiting employment discrimination. We invite individuals with disabilities to participate in a good faith, interactive process to identify reasonable accommodations that can be made without imposing undue hardship.