Are you passionate about delivering exceptional customer service and making a meaningful impact on people's lives? Do you have a strong desire to work in a dynamic and supportive environment where you can grow and develop your skills? Look no further than arenaflex, a leading healthcare company dedicated to transforming the way people experience healthcare.
As an Experienced Worklife Customer Support Associate - Employee Assistance Program at arenaflex, you will play a vital role in supporting our members as their front-door to Mental Health Wellbeing. You will be responsible for monitoring and responding to inbound messages and outbound calls to support our provider services, ensuring that every member and their families receive the right support for their unique mental wellbeing needs.
**About arenaflex**
arenaflex is a vibrant and innovative company that is committed to delivering enhanced human-centric healthcare for a rapidly changing world. Our purpose is to bring our heart to every moment of our members' health, and we believe that how we deliver our services is just as important as what we deliver. We are anchored in our brand, with heart at its center, and our purpose sends a personal message that we are dedicated to making a positive impact on people's lives.
**Our Heart At Work Behaviors**
Our Heart At Work Behaviors support our purpose and guide our commitment to delivering exceptional customer service. We want everyone who works at arenaflex to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make healthcare more personal, convenient, and affordable.
**Key Responsibilities**
As an Experienced Worklife Customer Support Associate - Employee Assistance Program at arenaflex, your key responsibilities will include:
* Monitoring and responding to inbound messages and outbound calls to support our provider services
* Determining the purpose of incoming chats and calls by focusing on members' written messages and interacting with callers
* Assessing clients' needs and researching and structuring communication by providing resources through chat and email
* Recognizing crisis situations and evaluating for needed action to minimize risk
* Performing appropriate research in internal databases and online to identify potential providers and resources
* Entering member information into the appropriate EAP system to initiate the case and documenting comments and information thoroughly and professionally
* Maintaining accurate and complete internal documentation of required information that meets risk management and regulatory requirements
* Communicating effectively with all internal stakeholders
* Making outbound calls as appropriate to identify and assist with securing member resources and/or services
* Providing miscellaneous support functions, including administrative support, follow-up calls, and other duties as assigned
**Essential Qualifications**
To be successful in this role, you will need to possess the following essential qualifications:
* 1-3 years of experience in customer service
* Basic computer knowledge
* Proficiency in all Microsoft Office products
* High School Diploma
**Preferred Qualifications**
While not required, the following qualifications are preferred:
* Experience in a call center environment
* Mental health and human services background
* Experience working in RFL/Employee Assistance Program
* Associate's or bachelor's degree in a social, psychological, or human service field or equivalent experience
**Workspace Requirements**
As a remote worker, you will need to meet the following technical requirements:
* Technical requirement for personal residential internet service
* Select an internet service that is either broadband or fiber (e.g., Verizon Fios, Comcast)
* Select a minimum of 25mbps/3mbps
* Consider the internet usage of others in the household during your scheduled working hours
**Compensation and Benefits**
arenaflex offers a competitive salary range of $18.50 - $35.29 per hour, with opportunities for bonuses, commissions, or short-term incentive programs. In addition to your compensation, you will enjoy a range of benefits, including:
* Medical, dental, and vision benefits
* 401(k) retirement savings plan
* Employee Stock Purchase Plan
* Fully-paid term life insurance plan
* Short-term and long-term disability benefits
* Well-being programs
* Education assistance
* Free development courses
* CVS store discount
* Discount programs with participating partners
* Paid Time Off (PTO) or vacation pay
* Paid holidays throughout the calendar year
**Career Growth Opportunities**
arenaflex is committed to helping you grow and develop your skills. As a remote worker, you will have the flexibility to work from anywhere in the U.S. and will have access to a range of learning and development opportunities, including:
* Online training and development courses
* Mentorship programs
* Career coaching
* Opportunities for advancement and promotion
**Work Environment and Company Culture**
arenaflex is a dynamic and supportive work environment that values diversity, equity, and inclusion. We are committed to creating a workplace culture that is inclusive, respectful, and empowering for all employees. As a remote worker, you will have the flexibility to work from anywhere and will be part of a global team that is dedicated to making a positive impact on people's lives.
**How to Apply**
If you are passionate about delivering exceptional customer service and making a meaningful impact on people's lives, we encourage you to apply for this exciting opportunity. Don't worry if you don't meet every single requirement - we value a great attitude and a willingness to learn above all. Submit your application today and join our team of dedicated professionals who are committed to transforming the way people experience healthcare.