FedEx is currently hiring part-time Remote Customer Service Representatives in New York, New York. If you're searching for flexible remote work with a globally trusted company, this opportunity allows you to support FedEx customers while working from the comfort of your home. This role is perfect for individuals seeking a balance between work and life, while gaining experience in the logistics and customer support industry. Role Summary As a part-time remote customer service agent, you’ll handle service inquiries, resolve shipment tracking issues, and support FedEx customers with professionalism and efficiency. The position offers remote training, flexible hours, and a supportive work environment. Primary Responsibilities - Handle inbound customer service inquiries about shipments, accounts, and services. - Provide accurate information regarding package tracking, billing, and delivery times. - Record and document customer concerns using internal systems. - Escalate unresolved matters and follow up to ensure a timely resolution. - Work efficiently from home while meeting performance expectations. Requirements - Must be based in or near New York, NY and authorized to work in the U.S. - High school diploma or equivalent. - Previous customer service experience preferred, especially in a remote or call center setting. - Strong written and verbal communication skills. - Reliable internet connection and a quiet home workspace. Compensation and Benefits - Competitive hourly wage. - Flexible scheduling options. - Remote training and ongoing support. - Paid time off and eligibility for select benefits based on schedule. - Inclusive, diverse virtual team environment. How to Apply Interested applicants should visit the FedEx careers page and search for part-time remote customer service positions in the New York area. Candidates selected will be contacted for a virtual interview and onboarding process. FedEx is proud to be an Equal Opportunity Employer committed to diversity and inclusion. Apply Job!