Western Digital is a company that powers global innovation and technology. They are seeking a New College Graduate to join the Field Applications Engineering team in San Jose, CA, responsible for supporting key customers and managing qualification activities.
Responsibilities
- Taking care of customer requests and answer product-related questions
- Updating trackers for qualification and sustaining issues
- Collaborate with customer on developing qualification plans for new products
- Manage and track qualification metrics and deliverables
- Lead periodical customer meeting to track customer qualification progress, issue and initiatives
- Hands-on 1st level failure analysis to debug customer issue
- Work hand-in-hand with Engineering and other cross-functional organizations to resolve issues and provide closure response to customer
- Assist with communicating customer requests for compliance with internal teams and coordinate customer deliverables such as feature request, required documents, etc
- Represent and advocate customer needs and priorities to internal teams
Skills
- Current student pursuing a bachelor's degree in electrical engineering, computer engineering, or related engineering field with a recent graduation date
- Interest in working in a customer-facing engineering setting
- Academic or professional experience in hardware/firmware failure analysis
- Past experience working with Hard Disk Drives a plus
- Proficiency in Python, SQL, C/C++
- Data science/ analytics skillset (preferably in Python, SAS, JMP)
- Proficiency with MS Office Suite
- Excellent communication skills with the ability to work in a cross-functional team setting
- Good project management, problem-solving, analytical, and presentation skills
Benefits
- Paid vacation time
- Paid sick leave
- Medical/dental/vision insurance
- Life, accident and disability insurance
- Tax-advantaged flexible spending and health savings accounts
- Employee assistance program
- Other voluntary benefit programs such as supplemental life and AD&D, legal plan, pet insurance, critical illness, accident and hospital indemnity
- Tuition reimbursement
- Transit
- The Applause Program
- Employee stock purchase plan
- The WD Savings 401(k) Plan
Company Overview
- For more than 55 years, WD has built the storage infrastructure that powers the world’s data. It was founded in 1970, and is headquartered in Milpitas, California, USA, with a workforce of 10001+ employees. Its website is https://www.westerndigital.com.