Freelance Virtual Assistant Customer Service, Marketing & Operations Support Company: Nashelle Jewelry Location: Remote (Freelance) Hours: 10-20 hours per week (Flexible) Pay Rate: [Specify your budget range] About Nashelle Jewelry: Nashelle Jewelry is a growing fine jewelry brand known for its sophisticated designs and quality craftsmanship. We are expanding beyond our local roots and need an experienced, detail-oriented Virtual Assistant to support customer service, marketing, and e-commerce operations. Role Overview: Were looking for a highly organized and proactive freelance virtual assistant to handle customer interactions, assist with marketing initiatives, and ensure smooth day-to-day operations. Key Responsibilities: Customer Service: Respond to customer inquiries via email, chat, and social media Process orders, returns, and exchanges Provide personalized assistance and ensure excellent customer experience E-Commerce & Website Management: Update product listings, descriptions, and pricing on Shopify Track inventory and coordinate with the fulfillment team Ensure a seamless online shopping experience Marketing & Social Media Support: Assist with influencer outreach and email campaigns Schedule and manage social media posts (Instagram, Facebook, TikTok, Pinterest) Engage with followers, respond to comments/messages, and track engagement metrics Administrative & Research Tasks: Conduct industry and competitor research Perform data entry and maintain spreadsheets Assist with other operational needs as required Ideal Candidate: Previous experience in customer service, e-commerce, or digital marketing Strong understanding of Shopify, social media platforms, and email marketing tools Excellent written and verbal communication skills Highly organized, proactive, and able to work independently Passion for fashion, jewelry, or luxury brands is a plus Hours & Compensation: 10-20 hours per week (flexible, based on workload) Competitive hourly rate (please specify your budget range) Opportunity for increased hours and long-term collaboration based on performance Apply Job!