Job title: Help Desk Manager in Boise, ID at Robert Half Company: Robert Half Job description : Job Description: We are looking for an experienced Help Desk Manager to lead and enhance IT support services for a dynamic team in Boise, Idaho. This role involves providing strategic direction and hands-on leadership to ensure efficient and effective end-user support across the organization. The ideal candidate will excel in managing IT operations, implementing best practices, and fostering a collaborative environment for both users and technical staff. Responsibilities: Oversee and lead IT support services for approximately 1,800 users, ensuring seamless day-to-day operations and high-quality end-user experiences. Develop and execute strategies to improve end-user support and optimize IT service delivery. Manage the installation, maintenance, and troubleshooting of system software, hardware, and other IT resources. Create, standardize, and maintain self-help and technician knowledge base articles for improved efficiency and accessibility. Provide training to end-users and IT team members on operational procedures and new technologies. Supervise and coordinate tasks for contractors and the internal End-User Support Team. Conduct root cause analyses and implement preventative measures to minimize recurring technical issues. Establish and maintain an Asset Lifecycle Management process, ensuring proper tracking and utilization of IT resources. Collaborate with HR to streamline IT onboarding and offboarding processes for employees. Ensure compliance with organizational policies while fostering a user-focused IT culture. Requirements: Minimum of 5 years of experience in IT support or help desk management. Extensive knowledge of Microsoft Office 365 and Microsoft Active Directory. Strong understanding of networking concepts, including Cisco and Citrix technologies. Proficiency in endpoint management tools, with preference for experience in Microsoft Intune. Familiarity with cloud technologies and ITSM practices. Expertise in hardware configurations, deployments, and technical support. Ability to quickly adapt to new technologies and drive user adoption across the organization. Strong organizational, problem-solving, and interpersonal skills to thrive in a fast-paced environment. Expected salary : $75000 per year Location : Boise, ID Job date : Wed, 23 Apr 2025 04:22:52 GMT Apply for the job now! Apply for this job