A great starter role is available at workwarp for a Customer Support Specialist | Hybrid | 10:30am! This is a fully Remote role, offering you the flexibility to work from anywhere. This position requires a strong and diverse skillset in relevant areas to drive success. You can expect a salary of a competitive salary for this role, plus comprehensive benefits.   About the position The Customer Support Specialist (CSS) at Sonova plays a crucial role in supporting the company's sales efforts by providing exceptional service to customers through various communication channels. This position is integral to the Customer Success infrastructure, ensuring a high level of customer satisfaction and operational efficiency while handling a significant volume of inquiries and issues related to hearing care solutions. Responsibilities  Serve customers via phone, fax, mail, and/or email by determining requirements, answering inquiries, resolving problems, fulfilling requests, maintaining client database, and customer profiles. ,  Maintain a high inbound call answer rate (75-80 calls a day avg). ,  Resolve problems by clarifying issues, researching and exploring, coming up with alternative solutions, implementing solutions, and escalating unresolved problems when applicable. ,  Redirect complex or specialized concerns to the appropriate team for follow-up (e.g. Audiology inquiries, technical product support). ,  Investigate and resolve problems related to the shipment of products, returns, credits, and orders. ,  Communicate company policies and pricing per price and policy guide. ,  Assist with billing questions, pricing, and warranty inquiries. ,  Assist with order status and tracking inquiries. ,  Assist with backorder management for sales territory. ,  Assist with web services and case management for sales territory. ,  Handle customer complaints with urgency and ensure satisfactory resolution. ,  Work cross-functionally to ensure an effortless customer experience. ,  Consistently meet stated KPIs and comply with all local, state, and federal laws and regulations. Requirements  Minimum 2 years' B2B Customer Service OR minimum 3 years' B2C Customer Service experience. ,  Manufacturing experience is a plus. ,  SAP experience is a plus. ,  Order management experience. ,  Effective written and verbal communication skills. ,  Ability to adapt to a variety of situations. ,  Strong typing proficiency and computer skills. ,  Intermediate skills with Microsoft Applications, including Excel, Outlook, Teams, Word, and PowerPoint. Nice-to-haves  Willingness to learn and adapt to new challenges. Benefits  Medical, dental and vision coverage ,  Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts ,  TeleHealth options ,  401k plan with company match ,  Company paid life/ad&d insurance ,  Additional supplemental life/ad&d coverage available ,  Company paid Short/Long-Term Disability coverage (STD/LTD) ,  Accident/Hospital Indemnity coverage ,  Legal/ID Theft Assistance ,  PTO, floating Diversity Day, & paid holidays ,  Paid parental bonding leave ,  Employee Assistance Program (24/7 mental health support hotline, 5 company paid counseling sessions and more) ,  Robust Internal Career Growth opportunities ,  Tuition reimbursement ,  Hearing aid discount for employees and family ,  Internal social recognition platform Apply Job!  Take the Next Step Are you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story.