About the position In this experienced level role, you will serve as the first contact for Homesite-CONNECT customers, including advisors, clients, and relationship partners, addressing service issues, requests, procedures, and account information. The position emphasizes exceptional customer service, conflict resolution, and a results-driven approach, all while maintaining a growth mindset. This role is primarily home-based, with occasional travel to office locations for team meetings and events. Responsibilities Act as the first contact for Homesite-CONNECT customers for service issues and requests. , Communicate directly with customers to research questions and resolve issues over the phone. , Open issue resolution cases and resolve higher-level problems as needed. , Gather and enter relevant information to ensure prompt resolution of customer inquiries. , Educate clients and advisors on newly enacted services and procedures to facilitate efficient self-service. , Troubleshoot simple usability issues raised by customers and refer complex issues to appropriate service partners. Requirements Demonstrated experience providing customer-focused solutions or support. , Strong written and spoken communication skills in English and Spanish. , Ability to manage multiple priorities in a fast-paced environment. , Experience troubleshooting and resolving issues. Nice-to-haves Experience in a home-based work environment. , Familiarity with insurance policies and procedures. Benefits Comprehensive medical, dental, and vision benefits. , 401(k) contribution and pension plan. , Annual incentive program. , 9 paid holidays and 23 days of paid time off annually. , Student loan repayment program. , Paid family leave. Apply Job!