About arenaflex
arenaflex is a premier provider of Health Information Management and Revenue Integrity services, delivering innovative solutions that empower healthcare providers to maximize reimbursement while maintaining the highest standards of data accuracy and compliance. With a legacy of excellence spanning over a decade, arenaflex combines cutting‑edge technology, deep industry expertise, and a collaborative culture to solve complex revenue challenges for hospitals, clinics, and health systems nationwide. Our commitment to integrity, precision, and continuous improvement makes us a trusted partner in the evolving landscape of healthcare finance.
Why This Role Matters
In today’s fast‑paced healthcare environment, accurate medical record handling and data entry are the backbone of revenue recovery. As a Hybrid Project Associate within arenaflex’s Revenue Recovery Department, you will be an essential player in a multidisciplinary team that includes registered nurses, certified coders, and seasoned billing professionals. Your work will directly impact the timeliness and completeness of reimbursements, ensuring that our clients receive the full payment they are entitled to under complex payer contracts and regulatory frameworks.
Position Overview
This full‑time, hybrid position blends remote work with on‑site collaboration at our West Hempstead office, offering a flexible 2‑day remote/3‑day in‑office schedule. You will be responsible for retrieving, processing, and validating patient medical records, preparing itemized billing data, and supporting the broader recovery team with analytical reporting and document management. The role demands a meticulous eye for detail, strong Excel and data‑management skills, and the ability to communicate professionally with a variety of healthcare stakeholders.
Key Responsibilities
- Medical Record Retrieval: Access and pull patient medical records from multiple hospital information systems, ensuring completeness and adherence to privacy regulations.
- Bill Generation & Formatting: Create accurate, itemized patient bills in formats required for internal audits, external payer reviews, and compliance checks.
- Data Entry & Extraction: Input and extract critical billing and accounting information from hospital patient accounting platforms with a focus on precision.
- Stakeholder Communication: Conduct professional phone calls with post‑acute care facilities, clarifying missing or ambiguous patient data to support claim accuracy.
- Report Development: Design, run, and distribute routine and ad‑hoc reports that track recovery metrics, outstanding balances, and audit findings.
- Team Support: Provide timely assistance to nurses, coders, and billing analysts by gathering additional information, performing data clean‑up, and handling escalated inquiries.
- Document Scanning & Indexing: Digitally scan, index, and catalog medical documents to maintain an organized, searchable repository for the recovery team.
- Continuous Improvement: Identify process bottlenecks, recommend workflow enhancements, and contribute to best‑practice documentation standards.
Essential Qualifications
- A minimum of 2 years of experience in data entry, medical records handling, or health‑information administration.
- Proficiency with Microsoft Excel, including advanced functions such as VLOOKUP, pivot tables, conditional formatting, and data validation.
- Demonstrated ability to navigate hospital information systems (e.g., EPIC, Cerner, Meditech) and extract patient accounting data accurately.
- Excellent written and verbal communication skills, particularly when interacting with healthcare providers and facility staff.
- Strong analytical mindset with a focus on detail‑orientation and error‑free documentation.
- Knowledge of HIPAA regulations and a commitment to maintaining patient confidentiality at all times.
- Ability to work both independently in a remote setting and collaboratively on‑site with a diverse team of clinical and financial professionals.
- High school diploma or GED required; an associate’s degree in health information management, business administration, or a related field is preferred.
Preferred Qualifications
- Certification such as Certified Professional Coder (CPC) or Registered Health Information Technician (RHIT).
- Experience with revenue cycle management, claim recovery, or payer audit processes.
- Familiarity with billing software platforms like Navicure, Athena, or AdvancedMD.
- Prior exposure to hybrid work environments and ability to manage time effectively across remote and on‑site responsibilities.
- Demonstrated experience in generating analytical dashboards using tools like Power BI or Tableau.
Core Skills & Competencies
- Data Accuracy: Ability to spot inconsistencies, correct errors, and ensure that every data point aligns with clinical documentation.
- Problem Solving: Resourcefulness in obtaining missing information, troubleshooting system access issues, and resolving billing discrepancies.
- Organizational Skills: Efficiently manage multiple case files, meet tight deadlines, and prioritize tasks in a fast‑moving environment.
- Professional Communication: Maintain a courteous and clear tone when contacting external facilities and internal team members.
- Technical Adaptability: Quick learner of new software, databases, and workflow tools introduced by arenaflex.
- Team Collaboration: Contribute positively to cross‑functional meetings, share insights, and mentor newer staff when appropriate.
Career Growth & Learning Opportunities
arenaflex is dedicated to the professional development of its employees. As a Project Associate, you will have direct exposure to seasoned nurses, coders, and billing analysts, providing a unique apprenticeship environment. We offer:
- Access to internal training modules on health information systems, coding updates, and revenue cycle best practices.
- Sponsored attendance at industry conferences such as HIMSS, AAPC, and CAQH events.
- Mentorship programs that pair you with senior analysts to accelerate competency in complex recovery strategies.
- A clear advancement pathway: high‑performing associates can progress to roles such as Revenue Recovery Analyst, Data Integrity Lead, or Project Manager – Revenue Integrity.
- Opportunities to contribute to process‑improvement initiatives that are recognized and rewarded company‑wide.
Work Environment & Company Culture at arenaflex
Our hybrid model reflects arenaflex’s commitment to flexibility and work‑life balance. The West Hempstead office is a modern, collaborative space equipped with ergonomic workstations, quiet rooms for focused tasks, and communal areas for team brainstorming. Remote days are supported with a robust VPN, secure cloud‑based document management, and regular virtual check‑ins to keep the team connected.
Culture at arenaflex is built on three pillars:
- Integrity: Every interaction, from data entry to client communication, is guided by ethical standards and compliance.
- Innovation: We continuously explore automation, AI‑driven analytics, and process redesign to stay ahead of industry changes.
- People‑Centricity: Employees are our greatest asset; we celebrate diversity, encourage open dialogue, and recognize achievements through formal award programs.
Compensation, Perks, & Benefits
arenaflex offers a competitive salary commensurate with experience, complemented by a comprehensive benefits package that includes:
- Health, dental, and vision insurance with multiple plan options.
- 401(k) retirement savings plan with employer matching.
- Generous paid time off (PTO) and holiday schedule.
- Flexible work‑from‑home allowance to support remote productivity.
- Employee assistance program (EAP) for personal and professional wellbeing.
- Wellness initiatives such as virtual fitness classes and mental‑health resources.
- Tuition reimbursement for continued education and certification pursuits.
Ready to Join arenaflex?
If you are a meticulous, data‑driven professional with a passion for healthcare finance and a desire to make a tangible impact on revenue recovery, we want to hear from you. Bring your Excel expertise, attention to detail, and collaborative spirit to arenaflex, where every record you touch contributes to the financial health of our clients and the broader healthcare system.
Apply today and embark on a rewarding career path that blends technical skill, strategic insight, and a supportive team environment.