At arenaflex, we're on a mission to revolutionize the way people interact with healthcare, making it more accessible, affordable, and high-quality for all. As a pioneer in the healthcare economy, we're committed to delivering innovative solutions that empower employers, employees, and healthcare providers to work together towards better health outcomes. We're now seeking a talented and passionate Customer Service Representative to join our team and help us achieve our vision.
**About arenaflex**
arenaflex is a rapidly growing startup backed by top-tier venture capital firms. We're dedicated to transforming the healthcare economy by providing data-driven insights and clear incentives to employers, enabling them to direct their employees to higher-quality and lower-cost healthcare providers. Our mission is to create a healthcare system that rewards doctors for practicing well, not just performing more procedures. We're proud to be an Equal Employment Opportunity employer, valuing diversity and inclusivity in the workplace.
**Job Summary**
We're looking for a Contract Customer Service Representative to join our team and engage with arenaflex members to provide exceptional support and guidance. As a member of our team, you'll be the voice of arenaflex, helping our members navigate our program, find the right healthcare providers, and get their eligible claims paid. This role requires a strong passion for helping people, excellent communication skills, and a proactive problem-solving approach.
**Responsibilities**
As a Contract Customer Service Representative at arenaflex, you'll be responsible for:
* Delivering exceptional service to our members via phone, chat, and email, providing education and guidance to help them understand and utilize their benefit
* Following documented best practices for handling member inquiries and suggesting process improvements as needed
* Managing and organizing workload using arenaflex's platform and tools, including Zendesk and G Suite
* Triaging and escalating complex and urgent member care needs
* Retaining a working knowledge of employer health benefits and insurance
* Relaying member feedback to leadership teams to improve arenaflex's solution
**Candidate Profile**
We're looking for a candidate who:
* Has a passion for helping people solve their problems with creative and empathetic thinking
* Has experience working in a customer-facing environment, with a proven ability to stay calm under pressure
* Possesses excellent written and verbal communication skills
* Is highly process-oriented, digitally organized, and resourceful
* Is comfortable working in a rapidly evolving startup environment with some ambiguity
* Is enthusiastic about being part of our mission to improve the healthcare system
* Has a quiet and distraction-free work environment with reliable internet connection (ability to hard wire if needed strongly preferred)
* Has a bachelor's degree (preferred but not required)
**What We Offer**
As a Contract Customer Service Representative at arenaflex, you'll enjoy:
* A competitive hourly salary of $17-19/hour, depending on qualifications, skills, and applicable laws
* Opportunities for growth and professional development in a rapidly evolving startup environment
* A dynamic and inclusive work culture that values diversity and inclusivity
* A comprehensive benefits package, including health, dental, and vision insurance, as well as paid time off and holidays
* Access to cutting-edge technology and tools to support your work
* A chance to be part of a mission-driven organization that's making a real difference in the healthcare industry
**How to Apply**
If you're passionate about helping people and excited about the opportunity to join our team, please apply now. We can't wait to review your application and discuss how you can become a vital part of our success story.
**Important Note**
To streamline our process and ensure fairness to all applicants, please refrain from sending additional emails regarding your application status within the initial 5 days of applying. Any communication sent to
[email protected] during this period may delay the review of your application.
We appreciate your understanding and look forward to reviewing your application.
**Equal Employment Opportunity**
arenaflex is proud to be an Equal Employment Opportunity employer, valuing diversity and inclusivity in the workplace. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
**Accommodations for Individuals with Disabilities**
arenaflex is committed to providing accommodations for qualified individuals with disabilities in our recruiting process. If you need assistance or an accommodation due to a disability, you may contact us at
[email protected].
**Beware of Job Scam Fraudsters**
Our recruiters use arenaflex.com email addresses exclusively. We do not post open roles on Indeed, conduct interviews via text, instant message, or Teams, and we do not ask candidates to download software, purchase equipment through us, or to provide sensitive information such as bank account or social security numbers. If you have been contacted by someone claiming to be an arenaflex recruiter or hiring manager from a different domain about a job offer, please report it as potential job fraud to law enforcement and to
[email protected].