Position Overview: Company: Chewy, a leading e-commerce retailer revolutionizing the pet industry Compensation: Competitive salary starting at $15.50/hour Position: Full-time Customer Service Representative Location: Remote in Maine Start Date: Immediate openings available About the Role: We're seeking a motivated and customer-focused individual to join our award-winning customer service team! As a Customer Service Representative, you'll have the opportunity to engage with customers, provide solutions, and make a positive impact on their lives. If you're passionate about delivering exceptional customer experiences and have a love for pets, we'd love to hear from you! Key Responsibilities: Engage with customers via phone, providing solutions and support for various topics, including pet care and product inquiries Research and problem-solve to determine appropriate solutions for customers, think proactively, and set follow-ups as needed Operate with empathy, patience, and kindness, providing exceptional customer experiences Collaborate with teammates and management using virtual tools, contributing to a customer-centric culture Continuously learn and develop skills, with ongoing training and development opportunities Requirements: 2+ years of customer service experience Excellent communication skills (written, verbal, and listening) Fluent in English; fluency in Canadian French (Quebecois) preferred Ability to multi-task, work in a fast-paced environment, and adapt to change Proficiency in using computers, data entry, and navigation High school diploma or equivalent; ability to pass a background check Technical Requirements: Reliable wired, high-speed internet and broadband connection (30 Mbps+ download speed/ 10Mbps+ upload speed) Work area must be large enough to accommodate computer monitors and free from distractions Cell phone or tablet for two-factor authentication What We Offer: Competitive salary and benefits package, including medical, dental, and 401k Ongoing training and development opportunities Empowering and inclusive work environment, with a culture of growth and recognition Opportunity to make a difference in the lives of pet parents and their pets We're Committed to Diversity and Inclusion: Chewy values and embraces diversity and inclusion of all Team Members. If you have a disability or need an accommodation, please contact
[email protected]. Ready to Join Our Team? Apply now and take the first step towards a rewarding career in customer service! Apply for this job