Position: L2 Integration Support Engineer
We are looking for Integration & Support Engineer-Level2 to come and join us. With offices in Bangkok, Dubai, Lagos and people working remotely from around the world, you will be part of a multi-skilled team responsible of projects and change requests delivery.
Job Responsibilities
- Integrate Mobile-Technologies products with our customers system and other third parties.
- Perform deployments in various environments including production servers.
- Provide technical support to application and manage tickets. Report, track and ensure support calls resolution.
- Pro-actively look for improvements: new technologies implementation, process enhancement. Collaborate with development and test teams on issues and feedback on improvement.
Job Requirements
- Have strong knowledge in system (UNIX/LINUX), database (Oracle/Postgres preferably), systems/network administration and support
- Be fairly knowledgeable about cloud infrastructure (AWS, Azure etc) and CI/CD practices
- Can setup and configure back-end environment for application deployment both on on-site hardware and in Cloud.
- Can prepare and verify installation packages and deploy applications at client sites including internal test sites and development sites.
- Can conduct system configuration for security, performance and availability.
- Can perform system integration tests and liaise with customer to conduct acceptance test.
- Can implement automation tools and scripts. Also help team to build and utilize automated deployments through CI/CD practices.
- Can identify, investigate, analyze and resolve support issues in a timely manner.
- Can participate in hotline shift program (extra remuneration provided) to ensure 24/7 support.
- Can generate reports on application and issues.
- Good communication skills in English
- Fast learner and ability to quickly find solution. Must be service oriented.
- Experience in telecom solutions
Looking for a change with a difference? Consider Mobile-Technologies for something new!